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Employment Development Department
Employment Development Department

FAQ – State Disability Insurance (SDI) Online

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Benefit Programs Online is a secure portal for Employment Development Department (EDD) customers to access SDI Online and UI OnlineSM using a single login.

EDD customers will no longer need to register and log in separately to access SDI Online and UI Online. Instead, they will create a single login through Benefit Programs Online to access both benefit programs.

SDI Online is a secure Disability Insurance (DI) and Paid Family Leave (PFL) electronic claim filing and processing system. This online system provides a faster, easier way for claimants, physicians/practitioners, employers, and voluntary plan administrators to file claims and submit claim information for DI and PFL benefits.

Paper forms often need to be resubmitted due to errors or being lost in the mail. SDI Online is convenient and secure. The system reduces claim processing time, provides electronic confirmation of forms submitted online, and includes security safeguards to detect and manage fraud and abuse. SDI Online promotes efficiency and reduces costs while following the Health Insurance Portability and Accountability Act (HIPAA) regulations and guidelines.

  • Improved access to services.
  • Reduced claim processing time.
  • Access to DI claim status and payment history online.
  • Secure transmission of personal information.
  • Improved detection and management of fraud and abuse.
  • Immediate confirmation of claim filed.
  • Reduced paperwork.
  • Sustainable business practice.

To use SDI Online, you must first complete a one-time registration in Benefit Programs Online (BPO). After you have registered for and logged in to BPO, select SDI Online to continue your registration process for SDI Online. You will use your new BPO account to access SDI Online.

All SDI Online users must complete a one-time registration in Benefit Programs Online (BPO).

  1. From the BPO login page, select Register to create an account. (To change the language of all pages to Spanish, select En espanol on the BPO login page.)
  2. Accept the Terms and Conditions.
  3. Provide a personal email address that is current and is used only by you.
  4. Set up a password that is between 8 and 20 characters. The password is case sensitive and must contain at least:
    • One uppercase letter.
    • One lowercase letter.
    • One number.
    • One special character from this list: !@#$%^&*( ).
  5. Create the Security Profile with security questions and answers and a personal image and caption.
  6. Once you submit your registration information, an email with a link will be sent to you. Select the unique link within 48 hours to complete your registration.

BPO registration is available 24 hours a day, 7 days a week.

After you have registered in BPO, you will need to log in to BPO and then select SDI Online to continue your registration process with SDI Online. You will be directed to the SDI Online Registration Instructions.

  1. Select the appropriate customer type: Claimants, Physician/Practitioners, Physician/Practitioner Representatives, Employers, or Voluntary Plans.
  2. Complete the Security Check and select Next.
  3. On Terms and Conditions select I Agree.
  4. On the Account Verification Information, enter the personal information requested and select Next.
  5. On the Personal Profile page, enter the information requested and select Submit.
  6. An Account Setup Confirmation with your account number will appear.

After registering for an account, you will be directed to your SDI Online Home page where you can file your claim. Once your claim is submitted, you will receive a receipt number to provide to your treating physician/practitioner. Physicians/practitioners, physician/practitioner representatives, and employers will also receive receipt numbers for confirmation of certifications or forms submitted online. After your account is established, you can access BPO and SDI Online, 24 hours a day, 7 days a week.

For more information, visit SDI Online Informational Tutorials.

Yes. SDI Online can be used to file PFL and DI claims.

You will receive a receipt number to provide to your physician/practitioner. If the receipt number is not provided, your physician/practitioner can use the following information to match the claim in SDI Online:

  • Your Social Security number
  • Your last name
  • Your date of birth

Yes. The option to file a paper form remains available using Optical Character Recognition (OCR) forms, Claim for Disability Insurance (DI) Benefits (DE 2501) and Claim for Paid Family Leave (PFL) Benefits, (DE 2501F). These forms use special ink which allows data to be scanned, captured, and uploaded into SDI Online for processing. Claim forms may be ordered on the Online Forms and Publications page or by calling DI at 1-800-480-3287 or 1-866-658-8846 (en español) or PFL at 1-877-238-4373 or 1-877-379-3819 (en español). All forms are available free of charge.

Orders of 25 or less may take one week for delivery and orders of 25 or more may take two to four weeks for delivery. You may also obtain a claim form from your physician/practitioner or employer or visit an SDI office.

To avoid delays in claims processing, please complete the paper form as follows:

  • Use black ink only.
  • Type or write clearly within the boxes provided.
  • Fill out only Part A – Claimant’s Statement.
  • Provide all requested information.
  • Do not complete any portion of the DE 2501 Part B (for DI) or DE 2501F Part D (for PFL) – Physician/Practitioner’s Certificate.
  • Do not fax the form.
  • Mail the completed form to the EDD in the pre-addressed envelope provided.
  • Do not mail this form to the EDD if you have already submitted your claim online.

Forms submitted to the EDD must be in the OCR format, if available, to expedite processing into SDI Online.The following five forms are currently available in OCR format:

  • Claim for Disability Insurance (DI) Benefits (DE 2501) – including a Spanish version
  • Claim for Paid Family Leave (PFL) Benefits (DE 2501F) – including a Spanish version
  • Claim for Continued Disability Benefits (DE 2500A) – including a Spanish version
  • Notice to Employer of Disability Claim Filed (DE 2503)
  • Request for Delivery Information (DE 2513) – including a Spanish version
  • Physician/Practitioner’s Supplementary Certificate (DE 2525XX)

Yes. SDI Online uses Health Insurance Portability and Accountability Act (HIPAA) compliant communications through direct online interface and Web-based forms. The data is encrypted in transit and stored to ensure confidentiality.

If you are having trouble accessing the SDI Online system, please follow the instructions below:

  1. Close all Web browsers on your computer.
  2. Clear out ALL cookies and Web browser cache data for each web browser on your computer. Depending on what version and browser you are using, the instructions may vary. Below are links to instructions provided by different browser vendors.
  3. Verify that the time on your computer is set for the correct time zone, day of the week, as well as the correct hour and minute. For instructions on how to synchronize your computer via the Internet, visit the NIST Internet Time Service website.
  4. Restart your computer.
  5. Try to log back in to SDI Online.

Yes. Visit SDI Online for self-help tools that are available 24 hours a day, 7 days a week.

SDI Online Tutorials are available to guide you through registration, filing a claim, form submission, and username/password recovery.

Tip sheets are also available to assist you in creating an SDI Online account and filing a claim:
SDI Online Tips for Claimants
SDI Online Tips for Physicians/Practitioners
SDI Online Tips for Employers

Yes. Contact an SDI representative by calling the phone numbers below:

Disability Insurance:

  • English: 1-800-480-3287
  • Spanish: 1-866-658-8846

California State Government Employees only: 1-866-352-7675
(TTY users dial the California Relay Service at 711)

Paid Family Leave:

  • English: 1-877-238-4373
  • Spanish: 1-877-379-2819
  • Cantonese: 1-866-692-5595
  • Vietnamese: 1-866-692-5596
  • Armenian: 1-866-627-1567
  • Punjabi: 1-866-627-1568
  • Tagalog: 1-866-627-1569

California State Government Employees only: 1-877-945-4747
(TTY users dial the California Relay Service at 711)

Customers may also obtain information from the EDD website on the State Disability Insurance page or using Ask EDD.

The receipt number means you have successfully submitted your claim form online. You should make a note of your receipt number for future reference and provide it to your physician/practitioner or the treating physician/practitioner of your PFL care claim for them to submit the medical certification. Most claims are processed within 14 days of receipt of properly completed forms. You may log in to your account to check the status of your DI claim at any time. For the status of your PFL claim, call 1-877-238-4373.

If your physician/practitioner is not using SDI Online, you must provide them your receipt number. Your physician/practitioner will submit a paper form with your receipt number to the EDD. The paper form is designed with OCR to be matched to your SDI claim filed online.

The option to file a paper form is still available. The paper OCR forms, Claim for Disability Insurance (DI) Benefits (DE 2501) and the Claim for Paid Family Leave (PFL) Benefits (DE 2501F), may be ordered through the Online Forms and Publications page. Forms may also be requested by calling the DI Automated Phone Information System or the PFL Automated Phone Information System.

All forms are available free of charge.

Orders of 25 or less may take one week for delivery and orders of 25 or more may take two to four weeks for delivery. You may also obtain a claim form from your physician/practitioner or employer or visit an SDI office.

Note: If you file a PFL claim using the paper form, the physician/practitioner must also use the paper form.

There is a seven-day, non-payable waiting period for both DI and PFL benefits. Benefits start on the eighth day. Most benefits are issued within two weeks after a properly completed claim is received.

No. This form cannot be copied or reproduced; only the original versions of the current form are acceptable. If you submit a non-OCR copy of the claim form, the EDD will return the non-OCR form and include the current version with a letter instructing you to complete and return the correct version of the form or to file a claim using SDI Online. You may order forms online at the Online Forms and Publications page or by calling the DI Automated Phone Information System or the PFL Automated Phone Information System. All forms are available free of charge.

Orders of 25 or less may take one week for delivery and orders of 25 or more may take two to four weeks for delivery. You may also obtain a claim form from your physician/practitioner or employer or visit an SDI office.

Claims of 10 or more weeks of benefits are put into an automatic payment cycle so a payment is issued every two weeks. Claims with less than 10 weeks of benefits are in active payment status. You will need to complete a Claim for Continued Disability Benefits (DE 2500A) form approximately every two weeks in order to receive continued claim payments.

DE 2500A forms are provided only when necessary on individual claims and will be sent to you by the EDD. The DE 2500A form is not available to print online. If you have an account, you may submit your DE 2500A form online by logging in to Benefit Programs Online and accessing SDI Online. From the Main Menu on your SDI Online Home page, select Inbox which will direct you to the Message Center to complete and submit the DE 2500A.

Any messages from the EDD regarding your claim will be sent to your SDI Online account or via paper mail, whichever method you chose upon registration. If email was chosen, some information may still be sent through the U.S. Postal Service if a form is not available online.

Log in to Benefit Programs Online and then select SDI Online to access your account. On your Home page, select the Inbox link under the Message Center section to view messages about your claim, which may include links to forms that need to be submitted.

To reset your password:

  1. Log in to Benefit Programs Online.
  2. Select My Profile at the top of the page.
  3. Select Update Password to start the password update process.

A message confirming the change will be displayed at the top of the My Profile page and a notification will be sent to your email confirming the change.

You may view the Update my Profile section of the Claimant Tutorial for step-by-step instructions.

If you do not remember the answers to your security questions, you may reset your password using AskEDD:

  1. Select the category: Disability Insurance Benefits or Paid Family Leave.
  2. Select the sub-category: Benefit Programs Online
  3. Select the topic: Password Reset and select Continue.
  4. Complete the requested information.
  5. In the Additional Information comment box enter “Please reset my password.” and select Submit.

Please allow one business day for your SDI Online password to be reset. An additional business day may be required for requests received Friday through Sunday, and on state holidays. Do not submit more than one request to reset your password.

To ensure your request is processed in a timely manner, the EDD will only respond to requests for a password reset.

The EDD will reset your password and send you an email with a link to access your account. You must take action within 48 hours of receiving the email or you will need to request a new password reset link. 

You may also contact the EDD to speak to a representative by calling 1-800-480-3287 or TTY 1-800-563-2441 8 a.m. to 5 p.m. (Pacific time), Monday through Friday, except state holidays. Employers and physicians/practitioners may call 1-855-342-3645.

If you received an E313 error message, please check your California Driver License (CDL) or Identification (ID) card to ensure you are using your full legal name, correct date of birth, and CDL or ID number as it appears on these cards; and complete all required fields marked with a red asterisk.

If you continue to receive an E313 error message, you may request assistance through Ask EDD:

  • Select the category: Disability Insurance Benefits or Paid Family Leave
  • Select the sub-category: SDI Online
  • Select the topic: I Received an Error Message, and select Continue
  • Complete the information requested
  • In the “Additional Information” section, indicate that you received the error message E313 while registering an SDI Online account, then select Submit.

You may also request assistance by calling the EDD:

For DI, call 1-800-480-3287 and select option 1 for English and then option 2 for the SDI Online Services Help Desk.

For PFL, call 1-877-238-4373 and select option 1 for English and then option 2 for the SDI Online Services Help Desk.

Another option is to contact the EDD to have the Claim for Disability Insurance (DI) Benefits (DE 2501) or Claim for Paid Family Leave (PFL) Benefits (DE 2501F) form mailed to you by visiting Online Forms and Publications. You may also order paper forms by calling DI at 1-800-480-3287 and selecting option 1 for English, option 3 for DI general information, option 1 for claimants, and option 4 for claim forms requests or PFL at 1-877-238-4373 and selecting option 1 for English, option 3 for PFL general information, option 1 for claimants, and option 4 for claim form requests. 

If you received an E311 error message, please check your California Driver License (CDL) or Identification (ID) card to ensure you are using your full legal name, correct date of birth, and CDL or ID number as it appears on these cards; and complete all required fields marked with a red asterisk.

If you continue to receive an E311 error message, you may request assistance through Ask EDD:

  • Select the Category: Disability Insurance Benefits or Paid Family Leave.
  • Select the Sub-category: SDI Online.
  • Select the Topic: I Received an Error Message and select Continue.
  • Complete the information requested.
  • In the Additional Information comment box enter “I received error message E311 while registering for an account” then select Submit.

You may also request assistance by calling the EDD:

For DI, call 1-800-480-3287 and selecting option 1 for English and then option 2 for the SDI Online Services Help Desk.

For PFL, call 1-877-238-4373 and select option 1 for English and then option 2 for the SDI Online Services Help Desk.

Another option is to contact the EDD to have the Claim for Disability Insurance (DI) Benefits (DE 2501) or Claim for Paid Family Leave (PFL) Benefits (DE 2501F) form mailed to you by visiting Online Forms and Publications. You may also order paper forms by calling DI at 1-800-480-3287 and selecting option 1 for English, option 3 for DI general information, option 1 for claimants, and option 4 for claim forms requests or PFL at 1-877-238-4373 and selecting option 1 for English, option 3 for PFL general information, option 1 for claimants, and option 4 for claim form requests. 

If you received an E318 error message, please check your California Driver License (CDL) or Identification (ID) card to ensure you are using your full legal name, correct date of birth, and CDL or ID number as it appears on these cards; and complete all required fields marked with a red asterisk.

If you continue to receive an E318 error message, please request assistance through Ask EDD.

  • Select the Category: Disability Insurance Benefits or Paid Family Leave.
  • Select the Sub-category: SDI Online.
  • Select the Topic: I Received an Error Message and select Continue.
  • Complete the information requested.
  • In the Additional Information comment box enter “I received error message E318 while registering for an account” then select Submit.

You may also request assistance by calling the EDD:

For DI, call 1-800-480-3287 and selecting option 1 for English and then option 2 for the SDI Online Services Help Desk.

For PFL, call 1-877-238-4373 and select option 1 for English and then option 2 for the SDI Online Services Help Desk.

Another option is to contact the EDD to have the Claim for Disability Insurance (DI) Benefits (DE 2501) or Claim for Paid Family Leave (PFL) Benefits (DE 2501F) form mailed to you by visiting Online Forms and Publications. You may also order paper forms by calling DI at 1-800-480-3287 and selecting option 1 for English, option 3 for DI general information, option 1 for claimants, and option 4 for claim form requests or PFL at 1-877-238-4373 and selecting option 1 for English, option 3 for PFL general information, option 1 for claimants, and option 4 for claim form requests.