Future Disability Insurance Automation (DIA)

Disability Insurance Automation

Disability Insurance Automation (DIA) is an online application that will be available in summer 2012 to Claimants, Employers, Medical Providers, and Voluntary Plans for submission of Disability Insurance (DI) and Paid Family Leave (PFL) claims information. DIA will significantly improve delivery of DI Branch services by focusing on three primary business goals:

1) Improve Access to Services

2) Improve Service Delivery to Customers, and

3) Detect and Prevent Fraud and Abuse.

Benefits of DIA

DIA will offer multiple benefits to Claimants, Employers, Medical Providers, and Voluntary Plans through:

• Reduction in Overall Claims Processing Time
• Automated Payment of Initial Claims
• Improved Detection and Management of Fraud and Abuse
• Expedited Claims Filing and Processing
• Online Access to Claim Status and Payment History
• Electronic Confirmation of Forms Receipt
• Secure HIPAA-Compliant Electronic Communications