Paid Family Leave Automated Telephone Information System

This information will help you use the Paid Family Leave automated telephone system. Before you dial our toll-free number, please take time to review this information. You will then be prepared to make the selection you need when calling the Paid Family Leave Program.

For Paid Family Leave Claim and General Information Call:
1-877-238-4373 (English)

You will hear a welcome message in English and Spanish. You will then be asked to:

Press 1 to hear the recording in English

Press 2 to hear the recording in Spanish

Special instructions or announcements may be played prior to the main menu. A brief description of menu items will then be provided. If you know the selection you want, you can press the number to bypass the main menu recording.

The Main Menu options are:

Press 1 for information about your benefit payment:

We will need your:

• Social Security Number
• Date of birth
• Mailing Zip code

Press 2 to request:

A copy of your claim history:
To access confidential claim information using the automated telephone system, you will be asked to enter your:

• Social Security Number
• Full name and mailing address
• Year of your Paid Family Leave claim

A form to establish a Paid Family Leave claim

• Your full name and mailing address
• The quantity of claim forms you would like

Press 3 for general information about Paid Family Leave:

• Eligibility
• Benefits
• Bonding with a child

Press 4 for general information about:

• Waiting period
• Notice of determination
• Providing care

Press 5 for general information about:

• Elective coverage for the self-employed
• Paid Family Leave contribution rate
• Job protection
• Employee rights

For information regarding the State Disability Insurance Program, please hang up and dial
1-800-480-3287.

Mondays and weekdays between the hours of 10:00 a.m. and 3:00 p.m. are our busiest calling times. For faster service you can call outside of these hours.

At any time while using the automated telephone system you may:

• Press 0 to speak to the next available Paid Family Leave Representative
• Press 9 to return to the Main menu
• Press the star key (*) to repeat the menu

PFL Automated Telephone Information System Map (PDF)

You may need to download the free Adobe Reader to view and print linked documents.

PFL Phone List