FAQs - Department of Industrial Relations (DIR) Payments

• What services are available for DIR taxpayers?
• How do I enroll for the e-Services for Business program?
• I already enrolled in the e-Services for Business program, how do I access my DIR account?
• How do I make an Electronic Funds Transfer (EFT) payment for DIR liability?
• Who should I contact for help on my DIR account?
• What if I have additional questions regarding e-Services for Business?

What services are available for DIR taxpayers?

DIR taxpayers will be able to view the balance on the account, and make Electronic Funds Transfer (EFT) payments for their outstanding DIR liabilities that are referred to the EDD by the DIR. DIR taxpayers may also be able to set up short-term payment plans depending on the status of the liability.

Effective January 3, 2012, the EDD is responsible for collecting and cashiering two types of DIR debts:

• The California Occupational Safety and Health Administration (CALO) penalties and fines.
• The Targeted Inspection and Consultation Fund (TICF) debts.

To make an EFT payment for a DIR liability, you must enroll in the e-Services for Business program. To make a payment by credit card, go to the DIR’s website and select the “Click here to pay a Cal OSHA Invoice“ hyperlink to schedule a payment through the independent third-party, FreedomPay, Inc. Credit card payments are subject to FreedomPay, Inc.’s convenience fees.

How do I enroll for the e-Services for Business program?

You can enroll for our e-Services for Business program using the following steps:

1. Visit the e-Services for Business Web page.
2. Select e-Services for Business Login.
3. Select Enroll for a username and password to begin the enrollment process. Once you have successfully enrolled, an e-mail will be sent to you to verify your e-mail address. You must select the link within the e-mail to complete the enrollment process. The link expires in 24 hours. If you do not verify your e-mail address within 24 hours, you will need to restart the enrollment process on the next day.
4. Once the link has been selected, you will be taken to an “Enrollment Verification“ page. The Enrollment Verification page will have links to register a new EDD employer account or you can continue on to e-Services for Business.
5. To access your e-Services for Business account, go back to the e-Services for Business Login page, enter your username and password, and select the “Login“ button.
6. The first time you log in, you will need to go through an authorization process.
   • For Type of Enrollment, select “Employer or Agent/Employer Representative“ from the drop-down menu.
     • For Employers: In the Account Type field, select “DIR Collection“ from the drop-down menu. Enter a valid Letter ID from any letter the EDD sent to you regarding this account in the “Letter ID“ field. In the “Taxpayer/Account ID“ field, enter the Taxpayer or DIR Account number. Select the “Search“ button once all the fields have been completed. Review the information you entered. If it is correct, select “Yes“ to submit your request.
     • For Agents/Employer Representatives: In the “Type of ID you would like to enroll with“ field, select either FEIN or SSN. Enter in the FEIN or SSN for “ID Number.“ Complete the ZIP Code field and select “Next.“ Complete the required fields on the next screen with your Business Name, Location Address, City, and State and select “Next.“ Review the information you entered. If it is correct, select “Yes“ to submit your request.

I already enrolled in the e-Services for Business program, how do I access my DIR account?

You can access your DIR account by using the following steps:

1. Log in at e-Services for Business Login.
2. In the “I Want To…“ menu, select “Add Access to Another Account“
3. In the “Account Type“ field, select “DIR Collection“ from the drop-down menu.
4. In the “Letter ID“ field, enter a valid Letter ID from any letter the EDD sent to you regarding this account.
5. In the “Taxpayer/Account ID“ field, enter the Taxpayer or DIR Account number.
6. Select the “Search“ button once all the fields have been completed.
7. Review the information you entered. If it is correct, select “Yes“ to submit your request.

How do I make an Electronic Funds Transfer (EFT) payment for DIR liability?

1. On the Accounts tab, view the “My Accounts“ or “Other Accounts“ sub-tabs.
2. Select the “Account ID” hyperlink for the account you want to add a payment.
3. Select the “Pay” hyperlink next to the “Effective Balance“ field.
4. Select the “ACH Debit (EFT)” hyperlink to make an EFT payment. Complete payment information, and select the “Submit” button.
5. An authorization window opens requiring you to authorize the payment transaction. Select “OK“ to authorize the payment.

Who should I contact for help on my DIR account?

For assistance relating to the collection of your DIR liability, contact the EDD’s Department of Industrial Relations Collection Group (DIRCG) at 855-516-4175 Monday to Friday (excluding state holidays), 8 a.m. to 5 p.m., Pacific Time. For assistance relating to the dispute of the liability, contact the Department of Industrial Relations at 415-703-4328. If you need help enrolling for e-Services for Business, visit the e-Services for Business Enrollment Information page or contact the Taxpayer Assistance Center at 855-866-2657.

What if I have additional questions regarding e-Services for Business?

For additional information on the e-Services for Business program, visit the FAQ-e-Services for Business or contact the Taxpayer Assistance Center at 855-866-2657.