FAQs - Personal Identification Number (PIN)

What is a PIN?

The PIN is a 4-digit Personal Identification Number (PIN) chosen by claimants. It is used to access confidential UI claim information using EDD’s automated telephone system.

How do I get a PIN?

You create your PIN using our automated telephone system. You begin by following instructions to enter personal information on a telephone keypad. You will then hear instructions about creating your PIN.

Note: If you use a rotary telephone or Teletypewriter (TTY) you cannot use the automated telephone system to create a PIN. You must continue to call EDD to obtain confidential claim information.

What is the purpose of the PIN?

The PIN protects your privacy and prevents unauthorized access to your confidential claim information.

What information is used to create a PIN?

You must have a UI claim to create a PIN using the automated telephone system.

The automated telephone system requires specific information to verify the caller’s identity and create the PIN.

Do I need a PIN?

Yes, you need a PIN to access your confidential claim information using the automated telephone system. If you decide that you do not want to create a PIN, then you must contact EDD and speak to a customer service representative for confidential claim information.

What happens if I forget my PIN or I want to change my PIN?

Call the automated telephone system to create a new PIN.

Can non-English speaking claimants create a PIN?

A PIN is available to English and Spanish speaking claimants. Claimants who communicate in other languages will continue to obtain their confidential information by speaking to an EDD representative in a call center.

Is my PIN confidential?

Yes, your PIN is confidential. EDD staff cannot access your PIN. The PIN is encrypted. Encryption is the transformation of data into a form unreadable by anyone without a secret decryption key. Its purpose is to ensure privacy by keeping the information hidden from anyone for whom it is not intended.

Where is my UI check?

Benefit check information is available using our automated telephone system and you will need a Personal Identification Number (PIN) to access your information. You create your PIN using the automated telephone system.

Check information is available Monday through Saturday from 6 a.m. to midnight and Sunday from 6 a.m. to 9 p.m. (All times are Pacific Time.)

If you have not received your check or any response from EDD within 10 days of mailing your Continued Claim Form, DE 4581, contact EDD. Also contact EDD immediately if you lose your check.

This Google Translate™ translation service is provided for informational purposes only as the EDD is unable to guarantee the accuracy of this translation. View Disclaimer


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