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Employment Development Department
Employment Development Department

FAQs – SIDES

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SIDES

The State Information Data Exchange System (SIDES) is a secure and timely way for employers and third party administrators (TPAs) to electronically receive and respond to the Employment Development Department’s (EDD) Notice of Unemployment Insurance Claim Filed (DE 1101CZ).

SIDES was developed through a strategic partnership between the U.S. Department of Labor (USDOL), the National Association of State Workforce Agencies (NASWA), and state unemployment insurance (UI) agencies to streamline communication between employers/TPAs and state UI agencies, reduce errors that are common with paper forms, and provide employers with a standardized format to ensure that the required information is communicated to the EDD.

There are two ways to participate in SIDES: SIDES E-Response and SIDES Web Service.

SIDES has many benefits, including:

  • Streamlines communication to improve timeliness.
  • Transmits confidential information securely.
  • Reduces errors common with paper forms.
  • Uses standard industry format for all participating states.
  • Sends notifications faster, allowing more time to gather information.
  • Allows customers to upload supporting documentation.
  • Saves time, administrative costs, and mailing expenses.
  • Reduces improper payments.

SIDES E-Response is designed for employers and TPAs with a lower volume of UI claims and does not require any special programming or software. Visit How to Subscribe to SIDES E-Response for more information.

SIDES Web Service is designed for employers and TPAs with a higher volume of UI claims or those who operate in multiple states. This option requires the employer or TPA to coordinate with the EDD and the National Association of State Workforce Agencies (NASWA) to implement special programming for a computer-to-computer interface. Visit How to Participate in SIDES Web Service for more information.

Only employers and third party administrators can participate in SIDES.

No. Although participation in SIDES is not mandatory, it is highly recommended to help employers/TPAs control costs associated with UI claims by streamlining communication and reducing improper payments.

California only participates in the exchange of separation information that allows employers/TPAs to electronically receive and respond to the EDD’s Notice of Unemployment Insurance Claim Filed (DE 1101CZ). Other exchanges, including earnings verification and monetary and potential charges, may become available in the future.

To find out which states participate, visit SIDES Participant Status.

Yes, you can use SIDES if you have multiple businesses. However, all of the businesses must participate in either SIDES E-Response or SIDES Web Service.

In California, SIDES is administered by the EDD.

SIDES was developed through a strategic partnership between the U.S. Department of Labor (USDOL), the National Association of State Workforce Agencies (NASWA), and state unemployment insurance (UI) agencies.

To use SIDES E-Response, you must first enroll in Employer Services Online, and log into e-Services for Business.

SIDES Web Service requires programming by the employer or TPA to connect their internal IT system to the National SIDES website.

There is no cost to participate in SIDES E-Response or SIDES Web Service. However, SIDES Web Service participants may incur IT costs to integrate SIDES into their system.

SIDES E-Response is designed for employers and TPAs with a lower volume of UI claims and does not require any special programming or software. Visit How to Subscribe to SIDES E-Response for more information.

SIDES Web Service is designed for employers and TPAs with a higher volume of UI claims or those who operate in multiple states. This option requires the employer or TPA to coordinate with the EDD and the National Association of State Workforce Agencies (NASWA) to implement special programming for a computer-to-computer interface. Visit How to Participate in SIDES Web Service for more information.

If a new or reopened claim is processed through ways that are not connected to the SIDES database, a paper Notice of Unemployment Insurance Claim Filed (DE 1101CZ or DE 1101ER) form will be mailed. If you receive a paper Notice of Unemployment Insurance Claim Filed (DE 1101CZ or DE 1101ER), continue to complete and mail the paper form within 10 days from the mail date.

The responses are stored in the SIDES system for 35 days. After 35 days, employers or TPAs will no longer be able to view their responses. Therefore, you may want to save an electronic copy of your responses or print out a copy for your records.

SIDES E-Response

The State Information Data Exchange System (SIDES)  is a secure and timely way for employers and third party administrators (TPAs) to electronically receive and respond to the Employment Development Department’s (EDD) Notice of Unemployment Insurance Claim Filed (DE 1101CZ).

SIDES E-Response is designed for employers with a lower volume of UI claims. This option is available on the EDD website and does not require special programming. 

In order to subscribe to SIDES E-Response, you must be enrolled in Employer Services Online and log into e-Services for Business. To learn more on how to subscribe to SIDES E-Response, visit How to Subscribe to SIDES E-Response.

You must be enrolled in e-Services for Business to use SIDES E-Response.

If you recently logged into e-Services for Business for the first time, you must allow 24 hours before you can subscribe to SIDES E-Response. Visit e-Services for Business for more information.

You will receive an email from the EDD notifying you if you have a request. The EDD only sends one daily email notification when you have one or multiple requests. This is sent to the email address on file in Employer Services Online. To ensure e-mails from the EDD appear in your inbox, add SidesSupport@edd.ca.gov to your address book. This will prevent notifications from going to your junk/spam folder.

The individual who first subscribes your account to SIDES E-Response will be the one who will receive the email notifications. Additional or alternate employees cannot be designated to receive the email notifications at this time. The EDD recommends using a group email address so more than one person can receive the notification emails.

The EDD only sends one daily email notification when you have one or multiple requests. This is sent to the email address on file in Employer Services Online.  

Employers and TPAs have 10 calendar days from the notice request date to electronically respond to the Employment Development Department’s (EDD) Notice of Unemployment Insurance Claim Filed (DE 1101CZ).

Log into SIDES E-Response and select the “Respond to Request(s)” link in the Notifications section of the SIDES E-Response homepage. You will be redirected to the National UI SIDES E-Response website, where you will select “Create Response” to begin responding.

Yes. After you complete the Compensation After Separation screens there will be an attachment screen where you can attach up to 10 attachments. Acceptable file formats for attachments are: csv, pdf, rtf, tiff, and txt. The total size of all attachments for a single response is limited to a maximum of 5 MB.

A response remains in SIDES E-Response for 35 days from the date of the request. Log into SIDES E-Response and select the “View Previous Request(s)” link in the Notifications section of the SIDES E-Response homepage. You will be redirected to the National UI SIDES E-Response website where you will select “Amend Response” to edit your response.

Note: Submitting an amended response does not replace the original response. Amending your response will send an additional response to the EDD to review.

No. SIDES E-Response is completely an electronic exchange. Any responses completed online on the National UI SIDES E-Response website will be sent to the EDD automatically.  

After you submit your response, a confirmation page displays with a confirmation number. Also, all submitted responses remain on the National UI SIDES E-Response website for 35 days from the date of the request. In the list of Separation Information Requests, the Response Status for that response will state “Submitted.” 

The email notification is only sent to the email address of the individual who first subscribed to SIDES E-Response. The EDD recommends as a best practice to use a group email address so more than one person can receive the notification emails.

The notification email is sent to the email address in Employer Services Online. The individual who first subscribed your account to SIDES E-Response will be the one who will receive the email notifications. Additional or alternate employees cannot be designated to receive the email notifications at this time. The EDD recommends using a group email address so more than one person can receive the notification emails.

You can update your email address within SIDES E-Response. Navigate to the SIDES Subscription page and select the “Update Contact Information” link.

To change the individual who receives the email notification (the subscriber), you must first unsubscribe them and then resubscribe a new individual.

The EDD recommends as a best practice to use a group email address to avoid this situation from occurring.

You will need to establish a new subscriber. Contact the EDD’s Taxpayer Assistance Center at 1-888-745-3886 and have the prior employee’s information deleted in e-Services for Business. Once completed, you will be able to resubscribe your business in SIDES E-Response.

Contact the EDD’s SIDES Technical Support Center (TSC) at 1-855-327-7057. Representatives are available Monday through Friday from 8 a.m. until 5 p.m., excluding state holidays.

Note:
SIDES technical support staff cannot assist with questions about other EDD employer services, unemployment insurance, disability insurance, or Paid Family Leave.

Visit How to Participate in SIDES Web Service. Once all steps have been completed for participation in SIDES Web Service, you will be automatically unsubscribed from SIDES E-Response.”

If you unsubscribe from SIDES E-Response, you will receive a confirmation email. If you did not unsubscribe or did not intend to unsubscribe, you may log into SIDES E-Response and resubscribe.

Yes. Any requests you did not complete electronically will still remain on the National UI SIDES E-Response website for 35 days from the notice request date. To respond to these requests you may log into the EDD’s SIDES E-Response website and from the SIDES homepage select the link “Respond to Request(s)” or “View Previous Request(s).”

You must unsubscribe from SIDES E-Response. Log into SIDES E-Response and select SIDES Subscription from the menu bar. Under the Subscription Information section, read the terms and conditions, check the box next to “I have read and agree to the Terms and Conditions” and select “Unsubscribe.”

SIDES Web Service

The State Information Data Exchange System (SIDES) is a secure and timely way for employers and third party administrators (TPAs) to electronically receive and respond to the Employment Development Department’s (EDD) Notice of Unemployment Insurance Claim Filed (DE 1101CZ).

SIDES Web Service is designed for employers and TPAs with a higher volume of UI claims or those who operate in multiple states. This option requires the employer or TPA to coordinate with the EDD and the National Association of State Workforce Agencies (NASWA) to implement special programming for a computer-to-computer interface.

To participate in SIDES Web Service, employers/TPAs must contact the National Association of State Workforce Agencies (NASWA). Questions regarding subscribing to SIDES Web Service and how it works need to be referred to NASWA.

To learn more on how to participate in SIDES Web Service visit, How to Participate in SIDES Web Service.

You may also visit the National UI SIDES website.

Yes. Before a Third Party Administrator (TPA) can participate in SIDES Web Service, they must be registered as a counseling service agent with the EDD and have a current Power of Attorney Declaration on file with the EDD for each of the businesses they represent.

For more information, review the Counseling Service Agent Information Sheet (DE 231CSA).

Note: This step is not required for employers.

If new claims or reopened claims are processed through ways that are not connected to the SIDES database, a paper Notice of Unemployment Insurance Claim Filed (DE 1101CZ or DE 1101ER) form will be mailed out. You will need to complete and mail the paper form within 10 days from the mail date.

If you are having technical difficulties with SIDES Web Service, contact the National Association of State Workforce Agencies (NASWA).