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Employment Development Department
Employment Development Department

Using the Automated Telephone Information System

En español

The EDD has two phone information systems available to obtain Unemployment Insurance (UI) information:

Self-Service Information Line: 1-866-333-4606

The quickest way to access your payment information:

Main Phone Numbers:
1-800-300-5616 English
1-800-326-8937 Spanish

Your telephone selections ensure your call is transferred to the proper agent with the shortest wait.

The main menu options on each line are the same, although the Self-Service Information Line is available to claimants who do not need to speak to a representative. UI benefit payment information is updated daily, and reflects the claim activity which occurred on the previous business day.

When using the Main Phone Number, your phone selections ensure your call is transferred to the proper agent with the shortest wait.

Special announcements may play before the main menu. You must make valid menu selections or you will be disconnected.

Make the following selections from the recorded messages:

From both the Self-Service Information Line and the Main Phone Numbers:
After a greeting in English and Spanish, you will be asked to:

After you make a main menu selection, please listen. You may need to make further choices.

The main menu options are:

For more information, see our Frequently Asked Questions, or Phone Listings for our toll-free 800 numbers.