Using the Automated Phone Information System

En español

The EDD has two phone information systems available to obtain Unemployment Insurance (UI) information:

Self-Service Information Line: 1-866-333-4606

The quickest way to access your payment information:

  • Get payment information without waiting.
  • Certify for benefits using EDD Tele-CertSM.
  • Available 24 hours a day, 7 days a week, including holidays.
  • This option should be used if you do not need to speak with a representative.

Main Phone Numbers:
1-800-300-5616 English
1-800-326-8937 Spanish

Your telephone selections ensure your call is transferred to the proper agent with the shortest wait.

  • Available between 8 a.m. and 12 noon Pacific time, Monday through Friday.
  • Not available on state holidays.
  • This option should be used if you need to speak with a representative.

The main menu options on each line are the same, although the Self-Service Information Line is available to claimants who do not need to speak to a representative. UI benefit payment information is updated daily, and reflects the claim activity which occurred on the previous business day.

When using the Main Phone Number, your phone selections ensure your call is transferred to the proper agent with the shortest wait.

Special announcements may play before the main menu. You must make valid menu selections or you will be disconnected.

Make the following selections from the recorded messages:

From both the Self-Service Information Line and the Main Phone Numbers:
After a greeting in English and Spanish, you will be asked to:

  • Press 1 to hear the recording in English
  • Press 2 to hear the recording in Spanish

After you make a main menu selection, please listen. You may need to make further choices.

The main menu options are:

  • Press 1 for information regarding your unemployment insurance payment.
    Unemployment insurance (UI) payment information includes the date your last benefit payment was issued, the amount paid, and period of time covering the payment.

    The best time to call on weekdays is between 6 a.m. and 8 a.m. or after 5 p.m. You can call at any time on weekends.

    To access confidential information, you will be asked to enter your Social Security number and a personal identification number (PIN) on your phone keypad. You will set your PIN the first time you use one of the two automated phone systems to access confidential information. For more information about your PIN, see: FAQ - Personal Identification Number.

    The Self-Service Information Line does not transfer callers to a representative.
  • Press 2 to certify for weekly or bi-weekly continued claims by phone using EDD Tele-CertSM.
    This feature will enable most customers to submit their bi-weekly continued claim certification by using the phone, instead of filling out and mailing a paper form. This will expedite payments and reduce payment delays caused by errors in completing claim forms.

    To certify for benefits using EDD Tele-CertSM, you will be asked to enter your Social Security number and a personal identification number (PIN) on your phone keypad. You will set your PIN the first time you use the automated phone system to access confidential information. For more information about EDD Tele-CertSM, see: New EDD Tele-CertSM Now Available.

    The Self-Service Information Line does not transfer callers to a representative.
  • Press 3 for information on filing or reopening an Unemployment Insurance claim or for general information about specific types of Unemployment Insurance claims.
    This is general information about different types of Unemployment Insurance claims, such as Military, Interstate, and Federal claims. You can also hear information about filing Partial Claims and Extensions.

    If calling to file or reopen a claim, please be prepared to provide the name, address, ZIP Code, and phone number of your last employer. Listen carefully to all of the claim filing options, choosing the wrong option may cause delays if you are incorrectly transferred. Only the Main Phone Numbers will transfer callers to a representative who can file your claim.

    The Self-Service Information Line does not transfer callers to a representative.
  • Press 4 if you are calling for information about form 1099G, which reports taxable Unemployment Compensation.
    Callers can request a duplicate 1099G, hear the amount reported for the previous year, or question the amount reported. To access confidential information using our automated phone system, you will be asked to enter your Social Security number and birth date on your phone keypad.

    The Self-Service Information Line does not transfer callers to a representative.
  • Press 5 if you are an employer.
    Callers can use this option to hear information about claim processing, hiring assistance, Unemployment Insurance fraud, California payroll tax information, and employer forms.

    Workforce Services specializes in linking job seekers with job vacancies. See CalJOBSSM for more information.

    The Self-Service Information Line does not transfer callers to a representative.
  • Press 6 for information on updating your UI claim, or for general UI information, EDD services and other information.
    Select this option for:
    • general UI information;
    • fraud reporting information;
    • claimant forms information;
    • overpayment information;
    • eligibility information;
    • Workforce Services locations;
    • employment and training, Disability Insurance, Paid Family Leave and Labor Commissioner information;
    • and for updating information on your UI claim or to speak to a representative.
    The Self-Service Information Line does not transfer callers to a representative.

For more information, see our Frequently Asked Questions, or Phone Listings for our toll-free 800 numbers.

This Google Translate™ translation service is provided for informational purposes only as the EDD is unable to guarantee the accuracy of this translation. View Disclaimer

 

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