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Employer and Physician/Practitioner Automated Phone Service Instructions

Learn how to use the employer and physician/practitioner automated phone system.

This number is provided for employers and physician and practitioners only. Our representatives cannot access personal claim information to answer claimant questions.

Employer and Physician/Practitioner Professional Phone Number

Our toll-free number is 1-855-342-3645 for support related to Disability Insurance and Paid Family Leave claims and general information.

Representatives are available Monday through Friday from 8 a.m. to 5 p.m. except on holidays.

If you what option to select, you may enter it at any time.

You can also:

  • Press 9 to return to the previous menu.
  • Press the star key (*) to repeat the menu.

For assistance with:

Disability Insurance, press 1.

Paid Family Leave, press 2.

If you are an employer, press 1.

    • Disability requirements, press 1.
    • Online Filing, press 2.
    • Integrating wages with disability benefits, press 3.
    • Workers Compensation, press 4.
    • Job protection, press 5.

To speak with a representative, press 0.

For questions about the contribution rate, call the EDD Taxpayer Assistance Center 1-888-745-3886.

If you are a physician/practitioner, press 2.

    • Roles and responsibilities, press 1.
    • Online Services, press 2.
    • Claim forms, press 3.
    • To become an independent medical examiner, press 4.

To speak to a representative, press 0.

If you are an employer, press 1.

For information on:

  • Paid Family leave requirements for employers, press 1.
  • Online Filing, press 2.
  • Integrating wages with Paid Family Leave Benefits, press 3.
  • Worker’s Compensation, press 4.
  • Job protection, press 5.

To speak with a representative, press 0.

For questions about the contribution rate, call the EDD Taxpayer Assistance Center 1-888-745-3886.

If you are a physician or practitioner, press 2.

For information on:

  • Physician/practitioner roles and responsibilities, press 1.
  • Online services, press 2.
  • Claim forms, press 3.
  • To become an independent medical examiner, press 4.

To speak to a representative, press 0.

Register for myEDD

Creating an account is an important step in this process. With myEDD, you can apply for Disability Insurance and manage your claim in SDI Online.

Additional Resources

Can’t find what you are looking for? View these DI and PFL resources for more information.