|
|
 |
|
|
|
|
|
|
|
The Telephone Interview
Printer Friendly Version
Department staff call employers as well as claimants to resolve eligibility
issues. Usually, we contact an employer and the former employee to obtain
information about the reasons the individual quit or was fired from work.
In the case of a discharge, it is the employer's responsibility to prove
that the former employee was fired for misconduct connected with work. In
the case of a quit, the individual must show that he/she had good reason for
quitting a job.
Department staff conduct telephone interviews with employers and claimants
to resolve other eligibility issues as well. For example, if an individual
refused an offer of work we will first decide if the work was suitable. If
we find that the work offered was not suitable, the individual will not be
disqualified from receiving benefits. If we find that the work offered was
suitable, then the individual must show good cause for refusing suitable work.
Refusing suitable work can result in loss of benefits from two to ten weeks.
We will ask about payments from an employer that is for other than work
performed because some types of payments will be subtracted from UI benefits.
We must review a person's availability for work because claimants must be
available for work and willing to accept work when offered. We will also
verify whether the claimant is able to work.
How can employers be better prepared to provide information to Department
interviewers?
A Department interviewer will call the telephone number that the employer or
employer's agent entered on the Notice of Unemployment Insurance Claim Filed,
DE 1101CZ, or other correspondence returned to us. Employers should be sure
that the person shown as a contact is familiar with the details concerning
the former employee's separation from work or other eligibility issues. The
employer should also ensure that the contact has authority to release the
information. Depending on the kind of information needed, the telephone call
should be brief. However, follow-up calls may be necessary to resolve
conflicts in information obtained. To help reduce unemployment insurance
costs it is important that the employer:
- Keep good employment records
- Give written warnings when necessary
- Conduct and document exit interviews
- Answer the Department interviewer's questions with detailed responses
How can claimants be better prepared to provide information to Department
Interviewers?
The Department mails a notice of the time and date of a scheduled telephone
interview to the claimant. The notice includes several questions that may
be asked during the interview. The claimant should review the questions and
gather all the records that may be needed for the interview. For example, a
claimant will be asked to explain why he/she is no longer employed. Other
issues that could come up during the interview may include efforts to look
for work, ability to work and availability for work. It is important that
claimants:
- Keep good employment records about actions or conditions that lead to
the quit or refusal of an offer of new work
- Document what actions lead to the discharge
- Document actions taken to resolve issues and keep the job.
- Prepare for the interview by reviewing the questions included on the
notice of interview
- Answer the Department interviewer's questions with detailed responses
For more information about the questions we may ask during the
telephone interview:
- Review the appropriate volume of the Benefit
Determination Guide. For example, the volume entitled Voluntary Quit
(VQ) presents discussions about eligibility issues related to the reason(s)
people quit their jobs. The sections entitled Fact-Finding Guide
lists questions that we often ask to resolve eligibility issues.
- Review Meeting Eligibility Requirements as well
as the eligibility and payments sections of Frequently
Asked Questions to help prepare for the telephone interview.
EDD HomePage
|
Top of Page
|
Contact Us
The Employment Development Department is an equal opportunity employer/program.
Auxiliary aids and services are available upon request to individuals with disabilities.
|
|
|
|
|
