Ask a Question using UI Online
Ask a question about your UI claim 24 hours a day, 7 days a week in a convenient and secure way. UI OnlineSM offers many categories and topics to choose from.
Step 1: Log In.Register, if you have not, and then log in to Benefit Programs Online and select UI Online to get started.
Step 2: Select Contact Us.
Select Contact Us from the main menu at the top of your UI Online home page.
Step 3: Select Category and Topic.
In the General Information section of the Contact Us page, select both a category and topic from the drop-down menus. Once you select a category and topic you will be provided with some information about the topic or how to access the information using your UI Online account.
For example, if you made a mistake on your Unemployment Insurance application, you would select the following:
Question Category: Claim Questions
Question Topic: Made a Mistake on Claim Filing Application
Note: You must select both a category and topic to submit a question. Some topics are informational only and will not allow you to submit a question.
Step 4: Submit Your Question.
Before submitting your question, you will be asked to verify your email address.
If your email address is current, select Submit.
Due to the high demand for our services, we ask for your patience. Please allow up to 5 days for processing.
Step 5: Receive a Confirmation.
You will receive a confirmation email after your question has been submitted.
Step 6: Receive Your Answer.
Once the EDD responds to your question(s), a notification will be sent to your personal email advising you to log in to your account to view the message.
Select Inbox from the main menu at the top of your UI Online home page. In the Messages section, select the message that corresponds to your question. If you wish to delete the message, select Delete to permanently remove this item from your inbox.