EDD Debit CardSM

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About the EDD Debit Card

The EDD issues benefit payments for Disability Insurance, Paid Family Leave, and Unemployment Insurance claims using the EDD Visa Debit Card. This prepaid debit card is a fast, convenient, and secure way to get your benefit payments and is not subject to a credit check or monitoring by the EDD.

EDD Debit Card Benefits

  • Get your money sooner.
  • Use it everywhere VISA is accepted (in stores, online, and by phone.)
  • Withdraw cash at ATMs, banks, and stores with cash back options.
  • Transfer funds to the financial institution of your choice at no additional cost.
  • Be notified when a deposit is made to your card, or when you have a low balance.
  • Receive fraud protection from a Zero Liability Policy.

Delivery and Activation

Once your first benefit payment is issued, Bank of America will mail your card and additional information within five days. If you have a debit card from a previous EDD claim that is still active, you will not have to wait for a new card. You will have immediate access to your first benefit payment on your existing card.

To activate a new card, use one of the following methods:

  • Online - Visit the Bank of America EDD Debit Card website and select Activate My Card.
  • By phone - If you are calling from within the United States, call 1-866-692-9374 or 1-866-656-5913 (TTY). If you are calling from outside of the United States, call collect at 1-423-262-1650.

Disclosures and Fees

You will receive a welcome packet with your card. Be sure to read all information including Fees for the EDD Debit Card. Careful use of this card will help you avoid unnecessary fees.

Direct Deposit Transfers

You can set up a one-time or recurring direct deposit transfer to the financial institution of your choice at no cost to you. Visit Bank of America EDD Debit Card or call Bank of America Debit Card Customer Service  at the phone number on the back of your card.

Card Expiration

Your EDD Debit Card is valid for three years from the date it is issued. The card is used for all EDD benefit programs, so you can keep it until it expires.

If your card has expired and there was activity on it within the last 90 days, or if there is a balance of $20 or more, Bank of America will automatically mail you a new card before your card expires.

If you did not have any activity on the card within the last 90 days, or if you have a balance of less than $20, contact Bank of America EDD Debit Card Customer Service to access your funds.

Lost or Stolen Cards

Contact Bank of America EDD Debit Card Customer Service immediately to report a lost or stolen card.

Emergency Cash Assistance

Bank of America can assist you with a domestic emergency cash transfer if you need cash from your EDD Debit Card immediately, and are still waiting for your card to arrive in the mail. To request an emergency cash transfer, contact Bank of America EDD Debit Card Customer Service. You may be charged a fee.

Returned Cards

The EDD cannot accept returned debit cards. If you return a card to the EDD, we will forward it to Bank of America. Once benefit payments have been deposited into your debit card account, EDD cannot remove the funds from the debit card.

Avoid Fraud

Keep your card in a safe place and never share your card, personal identification number (PIN), or other confidential information with anyone.

Important: The EDD and Bank of America will never contact you to request your EDD Debit Card account number or PIN. If this information is requested by phone or email, do not respond.

Additional Information

For more information about your EDD Debit Card, visit EDD Debit Card FAQs or Bank of America EDD Debit Card FAQs.

If you need more help, you can speak with a Bank of America Customer Service representative 24 hours a day, 7 days a week by calling one of the following phone numbers:

Within the United States:         1-866-692-9374

Outside of the United States:   1-423-262-1650 (Collect)

TTY: 1-866-656-5913

Important: Bank of America representatives cannot answer questions about your claim or EDD programs.