Tarjeta de débito
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New: Changes to Your Debit Card
We have changed the bank we use to issue your debit cards. As of February 15, 2024, benefits are no longer issued to a Bank of America debit card. Instead, they are now issued to a new Money Network prepaid debit card.
Important: If you still have a Bank of America debit card for your EDD benefits, it will only be active until April 15, 2024.
For more information, watch The EDD is Transitioning to New Debit Cards (YouTube).
If You Received Payments by Debit Card January 15–February 14, 2024:
Your payments were issued to your Bank of America prepaid debit card. We also mailed you a new Money Network Card (with no money on it yet) for future benefit payments. Your new Money Network Card should arrive in 14 business days. For example, if you qualified for a payment on February 5, allow until February 23 to receive that new Money Network Card. It will be in a plain, white, letter-sized envelope from the Employment Development Department with an Omaha, Nebraska (NE) return address.
If you don’t receive your card, contact Money Network at 1-800-684-7051.
Download the Money Network App
The Money Network Mobile App is a convenient and secure way to keep track of your money with options like mobile check deposit, fingerprint/touch ID and card lock features, account alerts, budgeting tools, and so much more. For a complete list of app features, visit Money Network Mobile App.
Look Out for Scammers
We will never request your personal information by text message, email, or on social media. Text messages asking you to activate a debit card by selecting a link are scams. EDD text messages only link to websites that include “edd.ca.gov”. Visit Help Fight Fraud for tips on how to avoid scams.
About Your Money Network Prepaid Debit Card
We issue your benefit payments on a debit card that’s fast, convenient, and secure. Plus, there’s no credit check and we don’t monitor your transactions. With the new Money Network prepaid debit card, you can:
Get your money faster.
Withdraw cash at ATMs, banks, and stores with cash-back options.
Transfer funds to the bank of your choice at no additional cost.
Receive fraud protection from a Zero Liability Policy.
Replacements for lost, stolen, or damaged cards will be delivered in 7 to 10 business days from the date you order it. Once you order it, do not request a second one. Ordering a second card will permanently block the first one, and may cause a delay in getting your money.
Note: Bank of America representatives cannot answer questions about your claim or pending payments.
Lost or Stolen Cards
If your card is lost or stolen, you must call Bank of America at 1-866-692-9374 (TTY: 1-866-656-5913). When prompted, choose the Lost or Stolen option from the automated menu.
Damaged Cards
If your card is damaged, you can order a replacement card online.
Card Activity within the Last 90 Days or $20 or Greater Balance
If you have activity on your card within the last 90 days, or if there is a balance of $20 or more, Bank of America will automatically mail you a new card before your card expires.
No Card Activity within the Last 90 Days and Balance Less Than $20
If you did not have any activity on the card within the last 90 days, or if you have a balance of less than $20, contact Bank of America debit card customer service to request a new card. You can check your remaining balance by calling one of the telephone numbers listed in the Customer Service Help section of this page.
If you no longer want to use your card, contact Bank of America to get any remaining monies, and then destroy your card.
Important: Do not mail your card to us for any reason. We cannot accept returned debit cards and cannot remove money from them. If you send us your card, we will forward it to Bank of America for destruction.
Your Payment Options
Choose from two safe and secure payment options.
Prepaid Debit Card Features
- Flexible, secure, and easy to use.
- No credit check.
- Have control of your spending.
Mailed Check Features
- Flexibility to deposit at any bank.
- Have control of your payments.
- Privacy and security.
- May have slower mailing times.
Report a Lost or Stolen Card
If you lose your card, lock it while you look for it. To lock your card, log in online or download the Money Network Mobile App. If your card is permanently lost or stolen, call 1-888-913-0900. For more information, visit Lost or Stolen Cards.
Customer Service Help
For more help, you can speak with a Money Network Customer Service representative 24 hours a day, 7 days a week by calling one of the following phone numbers:
- Within the United States: 1-800-684-7051
- Outside of the United States: 1-531-262-5282
- TTY: 1-800-684-7053
Important: Money Network representatives cannot answer questions about your claim or our programs.
Disclosures and Fees
You will receive important information with your card. Be sure to read all information including fees for the debit card. For digital wallets, view your Cardholder Agreement (PDF).
Questions?
For more helpful information, review Debit Card FAQs.
Important Dates for Your Bank of America Debit Card
| Date | Actions You Can Take |
|---|---|
| March 31, 2024 | Last day to request and be issued a replacement card, if your card is lost, stolen, expired, or scheduled to expire before March 31. |
| April 15, 2024 | Last day to activate and use your card as you normally do to make payments, cash withdrawals, and purchases. |
| April 30, 2024 | Last day to choose one of the options below for any money left on your card:
|
After April 30, you’ll need to contact Bank of America at 1-866-692-9374 to request a check.