FAQs - e-Services for Business

If you are looking for specific information about e-Services for Business, review the frequently asked questions (FAQs) below. If you do not find the answers to your questions, please contact us.

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To access an employer payroll tax account online, you must first create a username and password.

Visit e-Services for Business for step-by-step instructions under How to Enroll in e-Services for Business.

Employers do not grant access to their employer representative/payroll agent. They will be granted access to your employer payroll tax account as long as they meet certain criteria. A letter will be mailed to you informing you that a third party was granted access to your employer payroll tax account. If you do not want the third party to have access, you can log in to e-Services for Business and cancel the third party’s access.

  1. Log in to e-Services for Business.
  2. Select Settings.
  3. Select Cancel Online Access from the I Want To menu.
  4. Select Ok in the confirmation box.
  5. Log back in to e-Services for Business.
  6. Complete the one-time authorization steps to regain access.
  7. Submit the request.

You should now have access to the account with your profile reflecting the new entity information.

You must first create a username and password if you do not already have one.

Visit e-Services for Business for step-by-step instructions under How to Enroll in e-Services for Business.

You must select Representative/Agent as the type of enrollment. This type of enrollment allows you access to e-Services for Business to file the DE 542 without registering for a California employer payroll tax account number.

You must select Representative/Agent as the type of enrollment. This type of enrollment allows you access to e-Services for Business to file the DE 542 as a representative without having full access to the employer’s payroll tax account.

You may submit the DE 34 information using the file attachment option Attach a Return File without having full access to your clients’ employer payroll tax account(s). However, for direct entry submissions, full access is required to file using the File Report of New Employee(s) option.

  1. Go to e-Services for Business.
  2. Select Forgot username?
  3. Enter first name, last name, email, and the last four (4) of your SSN or 4-digit PIN.
  4. Complete the security check, then select Submit.
  5. Answer your security questions, then select Submit.

You will receive an email with a link to confirm your email address. Select the link to complete the username recovery process. The link will expire in 24 hours. If you do not respond in 24 hours, you will need to restart the username recovery process.

  1. Go to e-Services for Business.
  2. Select Forgot password?
  3. Enter username, first name, last name, email, and the last four (4) of your SSN or 4-digit PIN.
  4. Complete the security check, then select Submit.
  5. Answer your security questions, then select Submit.

You will receive an email with a link to confirm your email address. Select the link to complete the password reset process. The link will expire in 24 hours. If you do not respond in 24 hours, you will need to restart the password reset process.

After four unsuccessful attempts to answer the security questions, you will be locked out. You will need to contact the Taxpayer Assistance Center at 1-888-745-3886 for further assistance. Usernames cannot be reset. If you are unable to recover your username, you will need to re-enroll using a different username and email address.

If you know your username and password, you can update your Security Questions and Answers using the My Profile link on the upper-right hand corner of the screen, after logging in to e-Services for Business.

Employers, both new and previously registered, as well as anyone who is authorized to act on behalf of the employer (i.e., employer representatives, payroll agents, and certified public accountants) can register online for an employer payroll tax account.

To register for an employer payroll tax account number online:

Create a username and password.

  1. Go to e-Services for Business.
  2. Select Enroll.
  3. Enter the required information and select Continue.
  4. Create Security Questions and select Continue.
  5. Print and submit enrollment summary.
  6. Select the verification link in the email sent to you by the EDD to complete the enrollment process.

Important: If you do not verify your email address within 24 hours, you will need to restart the enrollment process.

Log in to e-Services for Business.

  1. Select New Employer, then select Next.
  2. Select Click here to register for Employer Payroll Tax Account Number.
  3. To complete the online registration application, you will need to provide additional information. For a complete list of required documents needed to complete registration, visit Am I Required to Register as an Employer?
  4. select Submit.

This process will create an employer payroll tax account number.

You can immediately access e-Services for Business after your employer payroll tax account number has been established.

In most cases an employer payroll tax account number is issued within a few minutes. If your application requires further analysis or if you have requested elections or exceptions, it may take up to three business days to receive notification.

You may submit an online request to close your employer payroll tax account (even if you are not closing your business) if you have a username and password for e-Services for Business.

  1. Log in to e-Services for Business.
  2. Select the account type (e.g., Employment Tax).
  3. Submit your final documents:
    • Payroll Tax Deposit
    • Tax Return
    • Wage Report
  4. Select Close Account from the I Want To menu.
  5. Enter the required information, then select Next.
  6. Complete the Declaration, then select Submit.
  7. Select Ok in the confirmation box.

If your employer payroll tax account was previously closed, but you recently paid wages in excess of $100 in a calendar quarter (or $750 for household employers), you can submit an online request to reopen your account if you have a username and password for e-Services for Business.

  1. Log in to e-Services for Business.
  2. Select the account type (e.g., Employment Tax).
  3. Select Reopen Account from the I Want To menu.
  4. Complete the online registration application.

Please allow three business days for processing, then log back in to e-Services for Business to check the status of your request.

If you do not have a username/password, visit e-Services for Business to enroll. For step-by-step instructions see the How to Enroll in e-Services for Business section.

Note: If you are an employer representative/payroll agent, you must first add access to the employer payroll tax account.

You can submit the following forms and payments:

Forms

  • DE 3BHW - Employer of Household Worker(s) Quarterly Report of Wages and Withholding
  • DE 3HW - Employer of Household Worker(s) Annual Payroll Tax Return
  • DE 3D - Quarterly Contribution Return (for Voluntary Plan Employers
  • DE 9 - Quarterly Contribution Return and Report of Wages
  • DE 9C - Quarterly Contribution Return and Report of Wages (Continuation)
  • DE 48 - Power of Attorney Declaration
  • DE 459 - Sole Stockholder/Corporate Officer Exclusion Statement
  • DE 4453 - Application for Reserve Account Transfer
  • DE 9423 - Quarterly Contribution Return for School Employers

Payments

  • DE 88 - Payroll Tax Deposit
  • DE 2176 - Statement of Account
  • DE 3DI - Disability Insurance Elective Coverage (DIEC) Quarterly Report/Payment
  • Voucher Payment - Make payments for a specific liability using information from a letter voucher
  • Payment on Account - Make payments for liability due on account
  • Payment Plan - Make payments on formal payment agreement
  1. Log in to e-Services for Business.
  2. Select the account type (e.g., Employment Tax).
  3. Select the filing period you want to file.
  4. Select File or Adjust a Return or Wage Report from the I Want To menu.
  5. Select File Now next to the tax return or wage report you want to file.
  6. Answer the question Do you have payroll to report? by selecting Yes or No, then select Next.
    • If you are filing a wage report, you have the option to import a wage file. Select Yes for instruction on how to import a file or select No to directly enter your wage information. Enter the required information, then select Next.
  7. Enter the required information, then select Next.
  8. Complete the Declaration, then select Submit.
  9. Select Ok in the confirmation box.

For more information, refer to the e-Services for Business Tutorial: File a Tax Return or Wage Report (YouTube) (PDF).

The EDD made enhancements to e-Services for Business for improved payment functionality and additional payment types for certain employers. In doing so, your payments may be reflected in e-Services for Business to show a single payment in two separate entries: your submitted request and the processed request.

Your submitted request is the payment request you originally submitted to the EDD and will display as Payment Submission. The processed request will display the payment type and amount that was processed by the EDD. For example, once your payment has been processed, a voucher payment will display as Voucher Payment for $100.00.

These two entries do not count as two separate payments. Your bank account will be debited only for the processed payment amount.

No, after you have submitted your first wage report, Quarterly Contribution Return and Report of Wages (Continuation) (DE 9C) or Employer of Household Worker(s) Quarterly Report of Wages and Withholdings (DE 3BHW), the next time you file a wage report, the names and Social Security numbers of the employees from your last report are pre-populated for you. You can edit/delete the employees' information as needed.

  1. Log in to e-Services for Business.
  2. Select the account type hyperlink (e.g., Employment Tax).
    1. Select Show All next to the I Want To menu.
  3. Select the Power of Attorney hyperlink under Other.
  4. Follow the prompts to complete the Power of Attorney.
    • Select General Authorization to allow your authorized agent to represent your business and receive Unemployment Insurance (UI) and Payroll Tax mailings for Payroll Tax and UI matters.
    • Select Specific Declaration to appoint your authorized agent to represent your business in Payroll Tax matters.
    • Select Specific Declaration to authorize a Counseling Service Agent (a.k.a. Third Party Administrator) to represent your business and receive mailings for UI matters only.
  5. Review and submit.

For additional information about POAs, refer to Information Sheet: Counseling Service Agent (DE 231CSA) (PDF) and Information Sheet: Payroll Reporting Agent (DE 231PRA) (PDF). If you have further questions, contact our agent phone line at 916-654-7263, Monday through Friday, 8 a.m. to 5p.m., Pacific time.

Yes, you can view your previously filed tax returns and wage reports.

You can adjust tax returns and wage reports that you file online for 2011 and subsequent years. To make changes:

  1. Log in to e-Services for Business.
  2. Select the account type (e.g., Employment Tax).
  3. Select the filing period you want to view or adjust.
  4. Select Tax Return or Wage Report under Period Activity.
  5. Select View Return or Adjust Return from the I Want To menu.

For 2010 and prior years, you will need to send in the Tax and Wage Adjustment Form (DE 678).

For more information, refer to the e-Services for Business Tutorial: Adjust a Tax Return or Wage Report (YouTube) (PDF).

If you need to file a large return or you file for more than one employer, select Upload a Bulk Return File from the I Want To menu. The file attachment option is easy to use and supports the following file formats:

  • eXtensible Markup Language (XML)
  • Interstate Conference of Employment Security Agencies (ICESA)
  • Federal Magnetic Media Reporting and Electronic Filing (MMREF)

For more information, refer to the e-Services for Business Tutorial: Upload a Bulk Payment File, Bulk Return File or Submit a Bulk Rate Inquiry (YouTube) (PDF).

  1. Log in to e-Services for Business.
  2. Select the account type (e.g., Employment Tax).
  3. Select the filing period you want to make a payment.
  4. Select Make a Payment from the I Want To menu.
  5. Select payment method type (e.g., ACH Debit).
  6. Enter the required information, then select Submit.

For more information, refer to the e-Services for Business Tutorial: Make a Payroll Tax Deposit (DE 88) Payment (YouTube) (PDF).

  1. Log in to e-Services for Business.
  2. Select Upload a Bulk Payment File from the I Want To menu.
  3. Select the file format (CSV or XML, ZIP).
    • Links to additional instructions are provided for preparing the bulk payment file in CSV or XML formats.

The Internet New Employee Registry (iNER) is a secure program for employers to submit their Report of New Employee(s) (DE 34). The iNER program uses a step-by-step approach that allows you to submit up to 30 new employees in one submission. You can also get online help and answers to questions for completing your reports and submitting them online.

The Internet Independent Contractor Reporting (iICR) is a secure program for any business or government entity to submit their Report of Independent Contractor(s) (DE 542). The iICR program uses a step-by-step approach that allows you to submit up to 30 independent contractors in one submission. You can also get online help and answers to questions for completing your reports and submitting them online.

Log in to e-Services for Business.

For the Report of New Employee(s) (DE 34):

  1. Select the account type (e.g., Employment Tax).
  2. Select Show All next to the I Want To menu.
  3. Select File Report of New Employee(s).
  4. Select Continue to iNER page. This opens a new tab.
  5. Select Create New DE 34.
  6. Follow the prompts to complete the DE 34.
  7. Review and submit the completed DE 34.

For the Report of Independent Contractor(s) (DE 542):

  1. Select Show All next to the I Want To menu.
  2. Select File Rpt. of Ind. Contractors.
  3. Select Continue to iICR page. This opens a new tab.
  4. Select Create New DE 542.
  5. Follow the prompts to complete the DE 542.
  6. Review and submit the completed DE 542.

You will be allowed to submit up to 30 new employees or independent contractors in one submission.

For more information, refer to the e-Services for Business Tutorial: File a Report of Independent Contractor(s) (DE 542) or Report of New Employee(s) (DE 34) (YouTube) (PDF).

The DE 34 and DE 542 may only be filed from 5 a.m. to 12 midnight, Pacific time, 7 days a week.

Yes, you may save your report at any time as a draft. To access your draft:

Log in to e-Services for Business.

For the Report of New Employee(s) (DE 34):

  1. Select the account type (e.g., Employment Tax).
  2. Select Show All next to the I Want To menu.
  3. Select File Report of New Employee(s).
  4. Select Continue to iNER page. This opens a new tab.
  5. Select Edit next to the draft in the drafts box.

For the Report of Independent Contractor(s) (DE 542):

  1. Select Show All next to the I Want To menu.
  2. Select File Rpt. of Ind. Contractors.
  3. Select Continue to iICR page. This opens a new tab.
  4. Select Edit next to the draft in the drafts box.

You can view and/or print reports that were previously filed online for up to six quarters.

To access your report:

Log in to e-Services for Business.

For the Report of New Employee(s) (DE 34):

  1. Select the account type (e.g., Employment Tax).
  2. Select Show All next to the I Want To menu.
  3. Select File Report of New Employee(s).
  4. Select Continue to iNER page. This opens a new tab.
  5. Select View or Print next to the report in the submissions box.

For the Report of Independent Contractor(s) (DE 542):

  1. Select Show All next to the I Want To menu.
  2. Select File Rpt. of Ind. Contractors.
  3. Select Continue to iICR page. This opens a new tab.
  4. Select View or Print next to the report in the submissions box.

You can file the employee information again with the correct data.

Yes, all employers can file the DE 34 online.

Yes, all service recipients can file the DE 542 online.

You must select Representative/Agent as the type of enrollment. This type of enrollment allows you access to e-Services for Business to file the DE 542 without registering for a California employer payroll tax account number.

Yes, select Upload a Bulk Return File from the I Want To menu.

    • Select NER to upload a report of new employees.
    • Select ICR to upload a report of independent contractors.

For additional information, review the:

You can submit the following types of protests online:

Benefit Charge:

  • Statement of Charges to the Reserve Account (428T)
  • Statement of Reimbursable Benefit Charges (428R)
  • School Employees Fund Employer Statement of Benefit Charges (428F)

UI Rate:

  • Notice of Contribution Rates and Statement of UI Reserve Account (DE 2088)

Employers or anyone who is authorized to act on behalf of the employer (i.e. employer representatives, payroll agents, and certified public accountants) can file a protest using e-Services for Business.

  1. Have the Letter ID of the DE 428 you are protesting available.
  2. Log in to e-Services for Business.
  3. Select the account type link (e.g., Employment Tax).
  4. Select Show All next to the I Want To menu.
  5. Select Protest Benefit Charges under Other.
  6. Enter the required information.
  1. Have the Letter ID of the DE 2088 you are protesting available.
  2. Log in to e-Services for Business.
  3. Select the account type link (e.g., Employment Tax).
  4. Select Show All next to the I Want To menu.
  5. Select Protest UI Rate under Other.
  6. Enter the required information.
  • Benefit Charge: You can enter information manually for each benefit charge you are protesting, or you can import a CSV file with all the relevant information following the CSV Import Instructions in e-Services for Business.
  • UI Rate: Select the items you are protesting and provide a reason for each item.

No.  A protest cannot be changed after it has been submitted.  However, you can submit a new protest.

  1. Log in to e-Services for Business.
  2. Select the account type link (e.g., Employment Tax).
  3. Select the Submissions tab.
  4. Select View Submissions.
  5. Select the link for the protest you want to view.
  6. Select View Submission from the I Want To menu.

Note: A protest can only be withdrawn within the same day it was submitted.

  1. Log in to e-Services for Business.
  2. Select the account type link (e.g., Employment Tax). 
  3. Select the Submissions tab.
  4. Select View Submission.
  5. Select the link for the protest you want to withdraw.
  6. Select Withdraw from the I Want To menu.

Upon submission, you will receive a confirmation number. The EDD processes protests in the order received. 

Once the determination is made, you will be notified by mail. You can also view the response and other EDD letters in e-Services for Business from the Correspondence tab.

  • Provides confirmation when your protest is received.
  • Reduces paper and saves mailing costs.
  • Eliminates the possibility of the protest being lost in the mail.
  • The protest is received and acknowledged by the EDD faster than a protest submitted by mail.
  • Responses can be viewed from any device (i.e., mobile, desktop, tablet).

DIR taxpayers will be able to view the balance on the account and make Electronic Funds Transfer (EFT) payments for their outstanding DIR liabilities that are referred to the EDD by the DIR. DIR taxpayers may also be able to set up short-term payment plans depending on the status of the liability.

The EDD is responsible for collecting and cashiering two types of DIR debts:

  • The California Occupational Safety and Health Administration (CALO) penalties and fines.
  • The Targeted Inspection and Consultation Fund (TICF) debts.

You can use e-Services for Business to make an EFT payment for a DIR liability or for other DIR payment option. Visit the DIR’s website for more information.

Create a username and password.

  1. Go to e-Services for Business.
  2. Select Enroll.
  3. Enter the required information and select Continue.
  4. Create Security Questions and select Continue.
  5. Print and submit enrollment summary.
  6. Select the verification link in the email sent to you by the EDD to complete the enrollment process.

    Important: If you do not verify your email address within 24 hours, you will need to restart the enrollment process.

Log in to e-Services for Business.

For Employers:

  1. Select Existing Employer then select Next.
  2. Review the information on the screen, then select Next.
  3. Select Yes on the Enrollment Type - Employer screen, then select Next.
  4. Under Account Type, select DIR Collection from the dropdown menu.
  5. Enter the employer payroll tax account number or DIR account number in the Taxpayer/Account ID field.
  6. Enter a valid Letter ID from the Collection Notice (DE 6485) the EDD sent to you regarding this account in the Letter ID field, then select Next.
  7. Review the information you entered. If it is correct, select Submit .
  8. Select Ok in the confirmation box.

For Employer Representatives/Payroll Agents:

  1. For step-by-step instructions, visit Enroll as an Employer Representative/Payroll Agent in e-Services for Business.
  2. Select Add Access to Another Account from the I Want To menu.
  3. Select DIR Collection as the Account Type from the dropdown menu.
  4. Enter a valid Letter ID from the Collection Notice (DE 6485) the EDD sent to you regarding this account in the Letter ID field.
  5. Enter the employer payroll tax account number or DIR account number in the Taxpayer/Account ID field.
  6. Select Validate.
  7. Review the information you entered. If it is correct, select Submit.
  1. Log into e-Services for Business.
  2. Select Add Access to Another Account from the I Want To menu.
  3. Select DIR Collection as the Account Type from the dropdown menu.
  4. Enter a valid Letter ID from the Collection Notice (DE 6485) the EDD sent to you regarding this account in the Letter ID field.
  5. Enter the employer payroll tax account number or DIR account number in the Taxpayer/Account ID field.
  6. Select the Validate button.
  7. Review the information you entered. If it is correct, select Submit.
  1. Select the account type (e.g., DIR Account) for the account on which you want to make the payment.
  2. Select Make a Payment from the I Want To menu.
  3. Select ACH Debit to make an EFT payment.
  4. Complete payment information, and select Submit.
  5. An authorization window opens requiring you to authorize the payment transaction. Select Ok to authorize the payment.

For assistance relating to the collection of your DIR liability, contact the EDD’s Department of Industrial Relations Collection Group (DIRCG) at 1-855-516-4175, Monday through Friday (excluding state holidays), 8 a.m. to 5 p.m., Pacific time. For assistance relating to the dispute of the liability, contact the Department of Industrial Relations at 1-415-703-4319.

The EDD has established a network of distributed security to ensure the protection of information throughout e-Services for Business. This may include the exchange of confidential information requiring that you log in to a secure site. See below for additional information on EDD Systems and Internet Security.

  • The EDD uses state-of-the-art firewall technology. This reduces the risk of attack from outside. A firewall protects the inside of the EDD’s computer systems by refusing entry to what isn’t authorized.
  • The EDD’s security team constantly monitors attempts to break into our security systems to make sure that your information is safe and secure. We scan our network regularly for potential vulnerabilities.
  • Your username, password, and any information you send the EDD are encrypted. Encryption is a process that protects information as it moves from your computer to the EDD’s computers and back again.
  • Firewalls have been placed between users and EDD servers. They are also between EDD servers and systems where account data is housed.

For optimal experience of the EDD website and web-based applications, you must use a browser that supports 128-bit encryption. If your browser states that you cannot login, you may need to update your browser.

This website is best viewed using the latest version of your internet browser on your desktop or mobile device.

If you continue to experience problems with the EDD website, visit the Technical Help page.

Call our Taxpayer Assistance Center at 1-888-745-3886 from 8 a.m. to 5 p.m., Pacific time, Monday through Friday (excluding state holidays).