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Employment Development Department
Employment Development Department

EDD Tele-CertSM

En español

EDD Tele-Cert SM allows you to certify for your Unemployment Insurance (UI) benefits over the phone by calling the UI Self-Service Phone Line, 1-866-333-4606.

It is recommended that you call after 12 noon and before 8 a.m., Monday through Friday, Pacific Time, or anytime on Saturday and Sunday.

The questions asked when using EDD Tele-Cert SM are the same questions on the paper Continued Claim Form (DE 4581). The paper claim form will continue to be issued to you along with your UI benefit payment until all unemployment systems are fully automated, regardless of which certification method you use.

For more information, view the video about the Options for Completing the Continued Claim Form.

Advantages of EDD Tele-CertSM

Accessing EDD Tele-CertSM

You are responsible for the answers when you certify using EDD Tele-CertSM or on your paper Continued Claim form. If you give false information or do not report information that you should report, you may be subject to disqualification and penalties.

More information about the certification process is included in the handbook, A Guide to Benefits and Employment Services (DE1275A), that was sent to you after you filed your claim. It explains how to properly complete the Continued Claim form.

You will receive a confirmation number at the end of your call. It’s important to have a pen and paper ready to write down your confirmation number for your records as well as record the answers you gave using the IVR system.

Temporary Limitations

There are some temporary limitations on using the EDD Tele-CertSM method. Some claimants participating in the following UI Programs will not be able to certify using the EDD Tele-CertSM until all unemployment systems are fully automated:

Submitting a Paper Continued Claim Form

In addition, if during any benefit weeks any of the following conditions apply to you, you must submit a paper form instead of using EDD Tele-CertSM:

After You Certify For UI Benefits

Paper Continued Claim Form: Even if you use the EDD Tele-CertSM to certify for benefits, you will continue to receive a paper Continued Claim form along with your continuing benefit payments. You may certify for benefits using the paper form or EDD Tele-CertSM as long as one of the above temporary limitations or conditions do not apply to you.

DO NOT mail your paper claim form for any of the same week(s) you certify using the EDD Tele-CertSM since it may delay your payments. The system will use the first certification submitted to process your payments. Also, do not send any other correspondence to the address indicated for paper Continued Claim forms because that too could delay processing.

Errors: If you realize you made an error certifying for benefits using any of the available methods, contact EDD immediately through the EDD Web site at or call one of the available toll free phone numbers listed on the EDD Web site, to speak to a representative.

Processing Time: Allow 10 days for the processing of your EDD Tele-CertSM or paper form submission before contacting the EDD about the status of your benefit payment.