FAQs State Disability Insurance (SDI) Online

What is SDI Online?
SDI Online is an electronic claim filing system. This service seeks to improve delivery of Disability Insurance (DI) and Paid Family Leave (PFL) benefits by allowing the option of electronic submission of claims and other claim information by claimants, physicians/practitioners, employers, and voluntary plan administrators while following the Health Insurance Portability and Accountability Act (HIPAA) regulations and guidelines.

Why has the EDD implemented this new system?
Many of the SDI processes have remained unchanged since 1946. Those processes revolved around paper-based data collection, requiring manual and often duplicative data entry. Claimants, physicians/practitioners, and employers would spend time filling out paper forms and then sometimes resubmit the same data because the original form was not correctly completed or lost in the mail. This system is being implemented to promote efficiency and reduce costs while following the HIPAA regulations and guidelines.

What are the benefits of SDI Online?

  • Improved access to services.
  • Reduction in claim processing time.
  • Access to DI claim status and payment history online.
  • Secure transmission of personal information.
  • Improved detection and management of fraud and abuse.
  • Immediate confirmation of claim filed.
  • Reduction in paperwork overhead.
  • Sustainable business practice.

How does the electronic submission work?
All SDI Online users must complete a one-time registration to establish an online account. To register, go to the SDI Online page and select SDI Online Registration. Once the registration is complete, claimants may log in and complete their claim by visiting the SDI Online Login page. Once the claim is filed, claimants will receive a receipt number to provide to their treating physician/practitioner. Physicians/practitioners, physician/practitioner representatives, and employers will also receive receipt numbers for confirmation of certifications or forms filed online. After the account is established, users can log in to SDI Online, 24 hours a day, 7 days a week for access to most services.

For more information, visit SDI Online.

Can I use SDI Online to file a claim for PFL benefits?
Yes. SDI Online can be used to file PFL and DI claims.

How will the claimant and physician/practitioner portions of the filing be matched up?
The claimant will receive a receipt number to be provided to their physician/practitioner, if the receipt number is not provided, SDI Online will use the following information to match the claim:

  • Claimant’s Social Security number
  • Claimant’s last name
  • Claimant’s date of birth
  • EDD Customer Account Number

Am I still able to file a paper form?
Yes. The option to file a paper form will remain available using OCR form, Claim for Disability Insurance (DI) Benefits (DE 2501) and OCR form, Claim for Paid Family Leave (PFL) Benefits (DE 2501F). These forms use special ink which allows data to be scanned, captured, and uploaded into SDI Online for processing. Claims may be filed online or by ordering the paper forms on the Online Forms and Publications page. Orders of 25 or less may take one week for delivery and orders of 25 or more may take two to four weeks for delivery. You may also obtain a claim form from your physician/practitioner or employer, by sending a message through Ask EDD, or visit an SDI office.

What are some tips for completing the OCR claim form to prevent a delay in processing?
To avoid delays in claims processing, please complete the form as follows:

  • Use black ink only.
  • Type or write clearly within the boxes provided.
  • Fill out only the claimant’s portion of the form (Part A).
  • Do not fax the form.
  • Mail the completed form to the EDD in the pre-addressed envelope provided.

Do not mail this form to the EDD if you have already submitted your claim online.

Will the electronically-transmitted information be kept confidential?
Yes. SDI Online implements HIPAA compliant electronic communications through direct electronic interface and Web-based intelligent forms. The data is encrypted in transit and stored to ensure confidentiality.

How do I access SDI Online?
SDI Online is available on the EDD website on the Overview – State Disability Insurance page.

I am having difficulties accessing SDI Online. What do I do?
If you are having trouble accessing the SDI Online system, please follow the instructions below:

  1. Close all Web browsers on your computer.
  2. Clear out ALL cookies and Web browser cache data for each web browser on your computer. Depending on what version and browser you are using, the instructions may vary. Below are links to instructions provided by different browser vendors.
  3. Verify that the time on your computer is set for the correct time zone, day of the week, as well as the correct hour and minute. For instructions on how to synchronize your computer via the Internet, visit the NIST Internet Time Service website.
  4. Restart your computer.
  5. Attempt to log back in to SDI Online.

Is there customer support available for SDI Online?
Yes. The EDD has trained experts available to answer calls and address customer concerns. Visit SDI Online for self-help tools that are available 24 hours a day, 7 days a week.

SDI Online Tutorials are available to guide you through registration, filing a claim, form submission, and username/password recovery.

Tip sheets are also available to assist you in creating an SDI Online account and filing a claim:
SDI Online Tips for Claimants
SDI Online Tips for Physicians/Practitioners
SDI Online Tips for Employers

Is there a phone number to call for more information?
Yes. Contact an SDI representative by calling the phone numbers below:

Disability Insurance: 1-800-480-3287

  • Press 1 for English.
  • Press 2 for Spanish.

1-866-352-7675 (California State Government Employees only)
1-800-563-2441 (TTY)

Paid Family Leave: 1-877-238-4373

  • Press 1 for English.
  • Press 2 for Spanish.
  • Press 3 for Cantonese.
  • Press 4 for Vietnamese.
  • Press 5 for Armenian.
  • Press 6 for Tagalog.
  • Press 7 for Punjabi.

1-877-945-4747 (California State Government Employees only)
1-800-445-1312 (TTY)

Customers may also obtain information from the EDD website on the Overview – State Disability Insurance page or submit questions using Ask EDD.

I have a receipt number for submitting my DI or PFL claim, what do I do now?
The receipt number means you have successfully submitted your claim form online. You should make a note of your receipt number for future reference and provide it to your physician/practitioner or the treating physician/practitioner of your PFL care claim for them to submit the medical certification. Most claims are processed within 14 days of receipt of properly completed forms. You may log in to your account to check the status of your claim at any time.

What if my physician/practitioner is not using SDI Online yet?
If your physician/practitioner is not using SDI Online, you must provide him/her your receipt number. Your physician/practitioner will submit a paper form with your receipt number to the EDD. The paper form is designed with OCR to be matched to your SDI Online claim.

What if I do not use SDI Online to file my claim?
The option to file a paper form is available using the OCR form. The paper form is designed with OCR to be matched to your SDI Online claim.

Claims may be filed online or by ordering new forms. The two OCR forms,Claim for Disability Insurance (DI) Benefits (DE 2501) and the Claim for Paid Family Leave (PFL) Benefits (DE 2501F), must be ordered through the Online Forms and Publications page. Orders of 25 or less may take one week for delivery and orders of 25 or more may take two to four weeks for delivery. You may also obtain a claim form from your physician/practitioner or employer, by sending a message through Ask EDD, or visit an SDI office.

When will I receive a benefit payment if I just filed online?
There is a seven-day, non-payable waiting period for both DI and PFL benefits. Benefits start on the eighth day. Most benefits are issued within two weeks after a properly completed claim is received.

Can I submit or mail a copy of the Claim for Disability Insurance (DI) Benefits (DE 2501) form or Claim for Paid Family Leave (PFL) Benefits (DE 2501F) form?
No. If you submit a non-OCR DE 2501, the EDD will return the non-OCR form and include the new OCR DE 2501 with a letter instructing you to complete and return the new version of the form or to file a claim using SDI Online. This form cannot be copied or reproduced; only the original versions of the form are acceptable. You can order forms online at the Online Forms and Publications page. Orders of 25 or less may take one week for delivery and orders of 25 or more may take two to four weeks for delivery. You may also obtain a claim form from your physician/practitioner or employer, by sending a message through Ask EDD, or visit an SDI office.

Which forms were redesigned into OCR format?
The following five forms were redesigned into the OCR format. Forms submitted to the EDD must be in the new OCR format in order to expedite forms processing into SDI Online:

  • Claim for Disability Insurance (DI) Benefits (DE 2501) – including a Spanish version
  • Claim for Continued Disability Benefits (DE 2500A) – including a Spanish version
  • Notice to Employer of Disability Claim Filed (DE 2503)
  • Request for Delivery Information (DE 2513) – including a Spanish version
  • Physician/Practitioner’s Supplementary Certificate (DE 2525XX)

Can I certify for DI benefits using SDI Online?
Benefit recipients with claims of 10 weeks or more are put into an automatic payment cycle so a payment is issued every two weeks. Recipients with claims of less than 10 weeks, who are in active payment status, will need to complete a Claim for Continued Disability Benefits (DE 2500A) form approximately every two weeks in order to receive continued claim payments.

DE 2500A forms are sent and provided only when necessary and pertinent to individual claims. The DE 2500A form is not available to print online. If you have established an account with SDI Online, you may submit your DE 2500A form electronically by logging into SDI Online. From the Main Menu, select Inbox which will direct you to the Message Center to complete and submit the DE 2500A.

Will I receive messages from SDI Online?
Any specific communications from the EDD regarding your claim will be sent electronically to your SDI Online account or via paper mail, whichever method you chose upon registration. If e-mail was chosen, some communications may still be sent through the U.S. Postal Service if a required form is not available online.

What is the E313 error message?
If you received the E313 error message, please check all entered information for accuracy (“true” full name and correct date of birth) and complete all required fields marked with a red asterisk. If you continue to receive the E313 error message, in order to apply for benefits, you must complete and submit the OCR Claim for Disability Insurance (DI) Benefits (DE 2501) or the Claim for Paid Family Leave (PFL) Benefits (DE 2501F) via mail. You can order the form online at the Online Forms and Publications page. Orders of 25 or less may take one week for delivery and orders of 25 or more may take two to four weeks for delivery. You may also obtain a claim form from your physician/practitioner or employer, by sending a message through Ask EDD, or visit an SDI office.

This Google Translate™ translation service is provided for informational purposes only as the EDD is unable to guarantee the accuracy of this translation. View Disclaimer

 

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