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Employment Development Department
Employment Development Department

FAQs – State Disability Insurance (SDI) Online

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SDI Online is a secure online claim filing system. This online system provides a faster, easier way for claimants, physicians/practitioners, employers, and voluntary plan administrators to file claims and submit claim information for Disability Insurance (DI) and Paid Family Leave (PFL) benefits.

Many SDI processes, which included paper-based data collection requiring manual data entry, had remained largely unchanged since 1946. Claimants, physicians/practitioners, and employers would spend time filling out paper forms, which often required the forms to be resubmitted due to errors or being lost in the mail. SDI Online promotes efficiency and reduces costs while following the Health Insurance Portability and Accountability Act (HIPAA) regulations and guidelines.

  • Improved access to services.
  • Reduced claim processing time.
  • Access to DI claim status and payment history online.
  • Secure transmission of personal information.
  • Improved detection and management of fraud and abuse.
  • Immediate confirmation of claim filed.
  • Reduced paperwork.
  • Sustainable business practice.

SDI Online is available on the EDD website on the State Disability Insurance page.

All SDI Online users must complete a one-time registration to establish an online account. To register, go to the SDI Online page and select SDI Online Registration. Once the registration is complete, claimants may log in and complete their claim by visiting the SDI Online Login page. Once the claim is filed, claimants will receive a receipt number to provide to their treating physician/practitioner. Physicians/practitioners, physician/practitioner representatives, and employers will also receive receipt numbers for confirmation of certifications or forms filed online. After the account is established, users can log in to SDI Online, 24 hours a day, 7 days a week.

For more information, visit SDI Online.

Yes. SDI Online can be used to file PFL and DI claims.

The claimant will receive a receipt number to be provided to their physician/practitioner, if the receipt number is not provided, SDI Online will use the following information to match the claim:

  • Claimant’s Social Security number
  • Claimant’s last name
  • Claimant’s date of birth
  • EDD Customer Account Number

Yes. The option to file a paper form remains available using Optical Character Recognition (OCR) forms, Claim for Disability Insurance (DI) Benefits (DE 2501) and Claim for Paid Family Leave (PFL) Benefits, (DE 2501F). These forms use special ink which allows data to be scanned, captured, and uploaded into SDI Online for processing. Claim forms may be ordered on the Online Forms and Publications page. Orders of 25 or less may take one week for delivery and orders of 25 or more may take two to four weeks for delivery. You may also obtain a claim form from your physician/practitioner or employer, by sending a message through Ask EDD, or by visiting an SDI office.

Note: Effective July 1, 2015, only the version Rev. 1 (7-14) of the Claim for Paid Family Leave (PFL) Benefits (DE 2501F) will be accepted, and we will no longer accept the old version of this form (12-03).

To avoid delays in claims processing, please complete the form as follows:

  • Use black ink only.
  • Type or write clearly within the boxes provided.
  • Fill out only the claimant’s portion of the form (Part A).
  • Do not fax the form.
  • Mail the completed form to the EDD in the pre-addressed envelope provided.
  • Do not mail this form to the EDD if you have already submitted your claim online.

The following five forms were redesigned into the OCR format. Forms submitted to the EDD must be in the OCR format in order to expedite forms processing into SDI Online:

  • Claim for Disability Insurance (DI) Benefits (DE 2501) – including a Spanish version
  • Claim for Paid Family Leave (PFL) Benefits (DE 2501F) – including a Spanish version
  • Claim for Continued Disability Benefits (DE 2500A) – including a Spanish version
  • Notice to Employer of Disability Claim Filed (DE 2503)
  • Request for Delivery Information (DE 2513) – including a Spanish version
  • Physician/Practitioner’s Supplementary Certificate (DE 2525XX)

Yes. SDI Online implements HIPAA compliant communications through direct online interface and Web-based intelligent forms. The data is encrypted in transit and stored to ensure confidentiality.

If you are having trouble accessing the SDI Online system, please follow the instructions below:

  1. Close all Web browsers on your computer.
  2. Clear out ALL cookies and Web browser cache data for each web browser on your computer. Depending on what version and browser you are using, the instructions may vary. Below are links to instructions provided by different browser vendors.
  3. Verify that the time on your computer is set for the correct time zone, day of the week, as well as the correct hour and minute. For instructions on how to synchronize your computer via the Internet, visit the NIST Internet Time Service website.
  4. Restart your computer.
  5. Attempt to log back in to SDI Online.

Yes. The EDD has trained experts available to answer calls and address customer concerns. Visit SDI Online for self-help tools that are available 24 hours a day, 7 days a week.

SDI Online Tutorials are available to guide you through registration, filing a claim, form submission, and username/password recovery.

Tip sheets are also available to assist you in creating an SDI Online account and filing a claim:
SDI Online Tips for Claimants
SDI Online Tips for Physicians/Practitioners
SDI Online Tips for Employers

Yes. Contact an SDI representative by calling the phone numbers below:

Disability Insurance: 1-800-480-3287

  • Press 1 for English.
  • Press 2 for Spanish.

1-866-352-7675 (California State Government Employees only)
(TTY users dial the California Relay Service at 711)

Paid Family Leave: 1-877-238-4373

  • Press 1 for English.
  • Press 2 for Spanish.
  • Press 3 for Cantonese.
  • Press 4 for Vietnamese.
  • Press 5 for Armenian.
  • Press 6 for Tagalog.
  • Press 7 for Punjabi.

1-877-945-4747 (California State Government Employees only)
(TTY users dial the California Relay Service at 711)

Customers may also obtain information from the EDD website on the State Disability Insurance page or submit questions using Ask EDD.

The receipt number means you have successfully submitted your claim form online. You should make a note of your receipt number for future reference and provide it to your physician/practitioner or the treating physician/practitioner of your PFL care claim for them to submit the medical certification. Most claims are processed within 14 days of receipt of properly completed forms. You may log in to your account to check the status of your claim at any time.

If your physician/practitioner is not using SDI Online, you must provide them your receipt number. Your physician/practitioner will submit a paper form with your receipt number to the EDD. The paper form is designed with OCR to be matched to your SDI Online claim.

The option to file a paper form is available using the OCR form. The paper form is designed with OCR to be matched to your SDI Online claim.

Claims may be filed online or by ordering new forms. The two OCR forms, Claim for Disability Insurance (DI) Benefits (DE 2501) and the Claim for Paid Family Leave (PFL) Benefits (DE 2501F), must be ordered through the Online Forms and Publications page. Orders of 25 or less may take one week for delivery and orders of 25 or more may take two to four weeks for delivery. You may also obtain a claim form from your physician/practitioner or employer, by sending a message through Ask EDD, or visit an SDI office.

If you file a PFL claim using the paper form, the physician/practitioner must also use the paper form.

Note: Effective July 1, 2015, only the version Rev. 1 (7-14) will be accepted, and we will no longer accept the old version of this form (12-03).

There is a seven-day, non-payable waiting period for both DI and PFL benefits. Benefits start on the eighth day. Most benefits are issued within two weeks after a properly completed claim is received.

No. This form cannot be copied or reproduced; only the original versions of the current form are acceptable. If you submit a non-OCR copy of the DE 2501, the EDD will return the non-OCR form and include the current version OCR DE 2501 with a letter instructing you to complete and return the correct version of the form or to file a claim using SDI Online. You can order forms online at the Online Forms and Publications page. Orders of 25 or less may take one week for delivery and orders of 25 or more may take two to four weeks for delivery. You may also obtain a claim form from your physician/practitioner or employer, by sending a message through Ask EDD, or visit an SDI office.

Note: Effective July 1, 2015, only the version Rev. 1 (7-14) will be accepted, and we will no longer accept the old version of this form (12-03).

Benefit recipients with claims of 10 weeks or more are put into an automatic payment cycle so a payment is issued every two weeks. Recipients with claims of less than 10 weeks, who are in active payment status, will need to complete a Claim for Continued Disability Benefits (DE 2500A) form approximately every two weeks in order to receive continued claim payments.

DE 2500A forms are sent and provided only when necessary on individual claims. The DE 2500A form is not available to print online. If you have an account with SDI Online, you may submit your DE 2500A form online by logging into SDI Online. From the Main Menu, select Inbox which will direct you to the Message Center to complete and submit the DE 2500A.

Any specific communications from the EDD regarding your claim will be sent to your SDI Online account or via paper mail, whichever method you chose upon registration. If e-mail was chosen, some communications may still be sent through the U.S. Postal Service if a form is not available online.

To reset your password from SDI Online:

  • Visit the SDI Online page.
  • Enter your username and select submit.
  • On the Confirm Your Personal Image and Log In page, select the “Forgot Password?” link.
  • Provide your SDI Online username and email address, then select Next.
  • Answer the security questions and select Next.
  • On the Forgot Password page select “Send me my temporary password”, then select Next.

A temporary password will be sent to your e-mail account, which will expire in 15 days. To validate that the e-mail is from the EDD, e-mails are generated from noreply@edd.ca.gov. Please check your spam or junk folder in the event you do not receive the e-mail in your inbox.

You may view the Claimant Tutorial Password Recovery section on instructions for password recovery with pictures of the SDI Online pages.

If you do not remember your username, personal image, or the answers to your security questions, you may reset your password from AskEDD:

  • Select a Category<Disability Insurance Benefits or Paid Family Leave>.
  • Select a sub-category<SDI Online>.
  • Select a topic<Password Reset> and select Continue.
  • Complete the requested information and select Continue.
  • In the comment box enter “Please reset my password.” and select Submit.

Please allow one business day for your SDI Online password to be reset. An additional business day may be required for requests received Friday through Sunday, and on state holidays. Do not submit more than one request to reset your password.

To ensure your request is processed in a timely manner, the EDD will only respond to requests for a password reset. If you have questions about your SDI claim or SDI benefits, please submit a separate request selecting the appropriate topic above.

A temporary password will be sent to your e-mail account, which will expire in 15 days. To validate that the e-mail is from the EDD, e-mails are generated from noreply@edd.ca.gov. Please check your spam or junk folder in the event you do not receive the e-mail in your inbox.

If you received an E313 error message please check your California Driver’s License (CDL) or Identification (ID) card to ensure you are using your full legal name, correct date of birth, and CDL or ID number as it appears on these cards; and complete all required fields marked with a red asterisk.

If you continue to receive an E313 error message, please request assistance through Ask EDD. Select the category <Disability Insurance Benefits>, sub-category <SDI Online>, topic <I Received an Error Message>, and select Continue. Complete the information requested and in the “Additional Information” section, indicate that you received the error message E313 while registering an SDI Online account, then select Submit.

You may also request assistance by calling 1-800-480-3287 and selecting option 1 for English and then option 6 for the SDI Online Services Help Desk.

Another option is to contact the EDD to have the Claim for Disability Insurance (DI) Benefits (DE 2501) form mailed to you by visiting Ask EDD, Online Forms and Publications, or by calling 1-800-480-3287 and selecting option 1 for English and then option 2 for forms requests. 

If you received an E311 error message please check your California Driver’s License (CDL) or Identification (ID) card to ensure you are using your full legal name, correct date of birth, and CDL or ID number as it appears on these cards; and complete all required fields marked with a red asterisk.

If you continue to receive an E311 error message, please request assistance through Ask EDD. Select the category <Disability Insurance Benefits>, sub-category <SDI Online>, topic <I Received an Error Message>, and select Continue. Complete the information requested and in the “Additional Information” section, indicate that you received the error message E311 while registering an SDI Online account, then select Submit.

You may also request assistance by calling 1-800-480-3287 and selecting option 1 for English and then option 6 for the SDI Online Services Help Desk.

Another option is to contact the EDD to have the Claim for Disability Insurance (DI) Benefits (DE 2501) form mailed to you by visiting Ask EDD, Online Forms and Publications, or by calling 1-800-480-3287 and selecting option 1 for English and then option 2 for forms requests. 

If you received an E318 error message please check your California Driver’s License (CDL) or Identification (ID) card to ensure you are using your full legal name, correct date of birth, and CDL or ID number as it appears on these cards; and complete all required fields marked with a red asterisk.

If you continue to receive an E318 error message, please request assistance through Ask EDD. Select the category <Disability Insurance Benefits>, sub-category <SDI Online>, topic <I Received an Error Message>, and select Continue. Complete the information requested and in the “Additional Information” section, indicate that you received the error message E318 while registering an SDI Online account, then select Submit.

You may also request assistance by calling 1-800-480-3287 and selecting option 1 for English and then option 6 for the SDI Online Services Help Desk.

Another option is to contact the EDD to have the Claim for Disability Insurance (DI) Benefits (DE 2501) form mailed to you by visiting Ask EDD, Online Forms and Publications, or by calling 1-800-480-3287 and selecting option 1 for English and then option 2 for forms requests.