Employer / Physician-Practitioner Automated Phone Information System

This information will help you use the State Disability Insurance (SDI) automated phone system. Before you dial our toll-free 800 numbers, please take time to review this information.

For General Information

  • Call 1-855-342-3645

NOTE: The number you have called is for employers and physician/practitioners only. Our representatives can only access employer and physician/practitioner information and will not be able to access personal claim information.

Special instructions or announcements may be played prior to the main menu. A brief description of menu items will then be provided. If you know the selection you want, you can press the number to bypass the main menu recording.

The Main Menu options are:

  • Press 1 for information about Disability Insurance for employers or physicians/practitioners

  • If you are an employer, press 1.
      • For information about state requirements, press 1.
        • To hear about employee notifications, press 1.
          • If you would like to speak to a representative, press 0.
      • To hear about Disability Insurance eligibility for employees, press 2. 
        • If you would like to speak to a representative, press 0.
      • To hear about employee contribution rate, press 3.
  • For information about SDI Online, press 2. 
  • For information about Disability Insurance and Worker’s Compensation, press 3. 
    • If you would like to speak to a representative, press 0.
  • For information about integration/coordination of Disability Insurance and paid wages from the employer, press 4. 
      • If you would like to speak to a representative, press 0.
  • For information about the Family and Medical Leave Act and California Family Rights Act, press 5. 

  • If you are a physician/practitioner, press 2.
    • To hear about physician/practitioner roles and responsibilities, press 1.

    • To hear about SDI Online, press 2.
      • For medical provider SDI Online registration, press 1. 
      • For medical representative SDI Online registration, press 2. 
      • To certify a patient’s claim online, press 3.
      • For technical questions about SDI Online, press 0. 
    • For information about benefit continuation, press 3.
      • If you would like to speak to a representative, press 0.
    • For information about claim forms, press 4.
      • If you would like to speak to a representative, press 0.
    • For a list of certified medical practitioner classifications, press 5.
    • For information on how to become an independent medical examiner, press 6.
  • Press 2 for information about Paid Family Leave for employers or physicians/practitioners

  • If you are an employer, press 1.
      • For information about state requirements, press 1.
        • To hear about employee notifications, press 1.  
          • If you would like to speak to a representative, press 0.
        • To hear about Paid Family Leave eligibility for employees, press 2. 
          • If you would like to speak to a representative, press 0.
        • To hear about employee contribution rate, press 3.
    • For information about SDI Online, press 2. 
      • If you would like to speak to a representative, press 0.
    • For information about Paid Family Leave and Worker’s Compensation, press 3. 
      • If you would like to speak to a representative, press 0.
    • For information about integration/coordination of Paid Family Leave and paid wages from the employer, press 4. 
      • If you would like to speak to a representative, press 0.
    • For information about the Family and Medical Leave Act and California Family Rights Act, press 5. 
  • If you are a physician/practitioner, press 2.
    • To hear about physician/practitioner roles and responsibilities, press 1.
    • To hear about SDI Online, press 2.
      • For medical provider SDI Online registration, press 1. 
      • For medical representative SDI Online registration, press 2. 
      • To certify a patient’s claim online, press 3.
      • For technical questions about SDI Online, press 0. 
    • For information about benefit continuation, press 3. 
      • If you would like to speak to a representative, press 0.
    • For information about claim forms, press 4.
      • If you would like to speak to a representative, press 0.
    • For a list of certified medical practitioner classifications, press 5.
    • For information on how to become an independent medical examiner, press 6.

Mondays and weekdays between the hours of 10 a.m. and 3 p.m. are our busiest calling times. For faster service you can call outside of these hours.

At any time while using the automated phone system you may:

  • Press 9 to return to the previous menu.
  • Press the star key (*) to repeat the menu.