Coronavirus (COVID-19) FAQs
We are experiencing a high call volume and longer wait times on our phone lines. We appreciate your patience and understand you have questions. To help, we’re featuring the most frequently asked questions to our call center. For specific questions about your claim, log in to UI OnlineSM and select Contact Us at the top of the homepage.
Top FAQs of the Week
You may qualify for Pandemic Unemployment Assistance (PUA) if you are not eligible for regular Unemployment Insurance (UI) and you are unemployed or partially unemployed for a COVID-19 reason permissible under federal law. This includes:
- Business owners.
- Self-employed workers.
- Independent contractors.
- People with a limited work history.
- People who have used all their regular UI benefits as well as any extended benefits.
- People who are serving false statement penalty weeks on their regular UI claim.
You can file a PUA claim through UI OnlineSM, just as you would for regular Unemployment Insurance benefits. When you apply online, there is only one application to complete that applies to both regular UI and PUA claims. The reason for this is the EDD must first determine whether you are eligible for a regular UI claim and we must ask all of the regular UI questions plus some specific PUA questions and this is handled by completing the same application.
If you received an EDD Debit Card from Bank of America in the last three years, it will be used for regular Unemployment Insurance or Pandemic Unemployment Assistance payments even if the card was issued for other EDD benefits including Disability Insurance or Paid Family Leave.
- If you still have this card, funds will appear on this card.
- If you don’t have this card any more, visit the Bank of America website to get a new card. Please allow 7-10 days from the order date of the card to arrive in the mail.
If you have not received an EDD Debit Card from Bank of America in the last three years, continue to check the mail for your EDD Debit Card. It may take some time for processing and for the card to reach you. If it has been more than 10 days since your claim was approved and in “paid” status, contact Bank of America to check on the status of your card.
If you exhausted your benefits, you may be eligible for a 13-week extension under the Pandemic Emergency Unemployment Compensation (PEUC). To make benefits available as quickly as possible, we are adding the extension in two phases.
Beginning May 27, we are reviewing regular UI claims in our system for those with a benefit year that started on or after June 2, 2019 and have run out of all available benefits. If you do not have enough subsequent wages to make you eligible for a new regular UI claim, we will automatically file a PEUC extension on your last UI claim.
You should get a notice by mail 5-7 business days after we file your PEUC extension, with more information. For a faster process, check the inbox of your UI Online account for an email about potential eligibility for the extension and then a follow-up email within a few days about weeks to certify for payment.
In early July, we will start mailing notices to those who used all their UI benefits after July 2018 and before June 2, 2019, who were not included in Phase 1. If you are in this group and you are fully or partially unemployed, you will have to apply for a new UI claim before we can file an extension because your benefit year has expired. If you are not eligible for a new regular UI claim, we will automatically file a PEUC extension on your last UI claim.
The system may be available intermittently during peak times. Some helpful troubleshooting tips include:
- Try a different web browser. Are you using Internet Explorer? Try Google Chrome.
- Try back in an hour or later in the day. This might be a peak time. The best hours are before 10 a.m. and after 5 p.m. (Pacific time).
- If you continue to have issues or need help with resetting a password, you can call 1-833-978-2511.
Get help with general UI questions and technical help with registration, password resets, EDD Customer Account Numbers, and how to use UI Online at 1-833-978-2511 (Spanish). This phone line is available 8 a.m. to 8 p.m. (Pacific time), seven days per week, except state holidays.
Call our self-service line 24 hours day, 7 days a week to certify for benefits, get information on your last payment and how to file or reopen a claim, request copies of 1099G tax forms, and find your local America’s Job Center of CaliforniaSM:
- Spanish: 1-800-326-8937
- Cantonese: 1-800-547-3506
- Mandarin: 1-866-303-0706
- Vietnamese: 1-800-547-2058
For help with filing a claim by phone or getting payment information, call:
- Spanish: 1-866-333-4606
- TTY: 1-800-815-9387
This phone line is available 8 a.m. to 12 noon (Pacific time), Monday through Friday except state holidays.
Last updated: 6/4/2020
Find out if you’re eligible for Unemployment Insurance (UI) and get answers to common questions about claims.Visit UI FAQs
If you don’t qualify for regular Unemployment Insurance, you may be eligible for the Pandemic Unemployment Assistance (PUA) program.Visit PUA FAQs
Learn what benefits are available if you are sick or caring for a family member.Visit DI/PFL FAQs
Get information about the temporary suspensions to the WARN Act and what EDD services can help navigate your business operations.Visit Employer FAQs
Still Need Help?
Refer to the Unemployment Guide to learn what benefits are available, how to apply, and what to expect after applying.
Contact Us if you need general or technical support, or to get help with your UI claim.