Disability Insurance Claim Process

The California State Disability Insurance (SDI) program provides short-term Disability Insurance (DI) benefits to eligible workers. Workers who are unable to work due to their own non-work-related illness or injury, pregnancy, or childbirth and are losing wages may be eligible for DI benefits.

1. Review Your Eligibility

You must be eligible to receive DI benefits. Some requirements include being unable to do your regular work for at least eight consecutive days, having lost wages because of your disability, and being either employed or actively looking for work at the time your disability began.

If your employer has its own voluntary plan, visit Voluntary Plan. If you are self-employed or an independent contractor and pay into DI Elective Coverage (DIEC), visit Eligibility for DIEC.

You may also be interested in Calculating Disability Benefit Payment Amounts.

2. File Your Claim

To submit a Claim for Disability Insurance (DI) Benefits (DE 2501) using SDI Online, you must first complete a one-time registration in Benefit Programs Online (BPO). Visit the BPO login page and select Register to get started.

After you have registered in BPO, select SDI Online. Once your registration is complete, log in to BPO and select SDI Online to file your claim.

Note: It may be necessary to send some documents via U.S. mail. You may also submit a paper DE 2501 by mail. If you need a paper version, order the form through the Online Forms and Publications section.

Important Information About the Start of Your Claim

The day you became unable to work due to your disability is the day your disability begins. You will need to include that date when you submit your claim.

You may not change the beginning date of your claim or adjust a base period after establishing a valid claim. If you have any questions about your claim start date, please contact DI at 1-800-480-3287 before filing your claim.

Your claim cannot be submitted any earlier than the ninth day from the date your disability begins and must be submitted no later than 49 days after the first date of your disability or the claim is considered to be a late claim and you may lose benefits.

Visit Options to File for Disability Insurance for more information.

3. Physician/Practitioner Completes a Medical Certification

Your physician/practitioner must certify to your disability by completing and submitting the medical certification portion (either through SDI Online or DE 2501 Part B – Physician/Practitioner’s Certificate of the paper claim form). It is your responsibility to have your physician/practitioner complete and sign the form and submit it to the EDD within 49 days from the date your disability begins or you may lose benefits.

Your claim is not complete until a physician/practitioner completes a medical certification.

4. The EDD Reviews Your Claim

Once a properly completed claim form is received, the EDD usually determines whether or not you are eligible to receive DI benefits within 14 days.

The EDD will send you the Notice of Computation (DE 429D) to inform you of your potential weekly benefit amount. Receiving this notice does NOT confirm that you have been found eligible to receive DI benefits.

5. Eligibility Determination

Eligible for Benefits

Before you receive benefits, you must first serve an unpaid seven-day waiting period (calendar days). The first payable day is the eighth day of the claim.

Benefit payments are normally issued within two weeks of the EDD receiving a properly completed claim; however, if we need additional information, more time may be needed to process your claim.

Benefit Payments and the EDD Debit CardSM
For claims beginning on or after January 1, 2019, weekly benefits range from $50 to a maximum of $1,252. To qualify for the maximum weekly benefit amount ($1,252), you must earn at least $27,126.67 in a calendar quarter during the base period. For more information, review Calculating Disability Benefit Payment Amounts.

You have an option in how you receive your benefit payments. If you are eligible to receive benefits, the EDD issues benefit payments by the EDD Debit Card through Bank of America or by check, which is mailed to you from the EDD. You do not have to accept the EDD Debit Card.

Claimants will be able to select their payment option when they file their claim.

EDD Debit Card: If eligible, you will receive benefit payments on an EDD Debit Card issued by Bank of America. Once you receive your debit card, all authorized benefit payments are deposited to your EDD Debit Card account. The same EDD Debit Card is used to issue DI, Paid Family Leave (PFL), and Unemployment Insurance (UI) payments and is valid for three years.

If you have received benefits in the last three years from any of the EDD programs (UI, DI, or PFL), your benefits will be deposited on the previously issued card. For more information, visit The EDD Debit Card page.

EDD Checks by Mail: If eligible, benefit payments are issued by EDD check. Allow 7 to 10 days for delivery of checks in the mail.

Ineligible for Benefits

If you are found ineligible, the EDD will send you a Notice of Determination (DE 2517) and an Appeal Form (DE 1000A). You have the right to appeal any decision in writing within 30 days of the issue date of the disqualification notice. For more information, visit Appeals.

6. You May Need to Certify for Continued Benefits

If your claim is on automatic payment, the EDD will send you a Disability Claim Continuing Eligibility Certification (DE 2593) after 10 weeks of payment. You must return this form to the EDD to certify that your disability continues. If you do not return the DE 2593, your benefits will stop.

If you are not on automatic payment, the EDD will send you a Claim for Continued Disability Benefits (DE 2500A) every two weeks to certify that your disability continues. If you do not return the DE 2500A, your benefits will stop.

The quickest way to submit the DE 2593 or DE 2500A is through SDI Online.

For more information on how to continue or request to extend your benefits, visit Discontinue, Continue, or Extend Your DI Benefits.

7. Extend or Discontinue Your Benefits

If You Have Not Recovered
You are eligible to receive benefits until the date your physician/practitioner provides to the EDD. With your final payment, the EDD will mail you a Physician/Practitioner’s Supplementary Certificate (DE 2525XX).

If you have not fully recovered and want to extend your disability period to continue benefits, you must have your physician/practitioner complete the DE 2525XX and return the form to the EDD to certify your continuing disability. The DE 2525XX may also be completed by your physician/practitioner and submitted using SDI Online.

If You Have Recovered or Returned to Work
If you recover or return to work on the date your physician/practitioner provided to the EDD, no further action is required to discontinue your claim.

If you have been approved to go back to work before the physician/practitioner’s estimated date of recovery, complete one of the forms below using SDI Online or the paper form:

  • The Disability Status section of the Claim for Continued Disability Benefits (DE 2500A)
  • The Recovery or Return to Work Certification portion of the Notice of Automatic Payment (DE 2587)
  • Question 1 of the Disability Claim Continuing Eligibility Certification (DE 2593)
  • Use the Claim Update function on SDI Online

If you previously recovered or returned to work and became ill or injured again, immediately file a new claim form (DE 2501) and report the dates you worked.

Related DI Claim Information