FAQs – SDI Online

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Benefit Programs Online is a secure portal for EDD customers to access SDI Online, UI OnlineSM, and Benefit Overpayment Services using a single login.

SDI Online is a secure Disability Insurance (DI) and Paid Family Leave (PFL) electronic claim filing and processing system. It provides a faster, easier way for claimants, physicians/practitioners, employers, and voluntary plan administrators to file claims and submit claim information for DI and PFL benefits.

SDI Online is convenient, secure, and follows the Health Insurance Portability and Accountability Act (HIPAA) regulations and guidelines. It also provides:

  • Improved access to services.
  • Reduced claim processing time.
  • Access to DI claim status and payment history online.
  • Secure transmission of personal information.
  • Improved detection and management of fraud and abuse.
  • Immediate confirmation of claim filed.
  • Reduced paperwork.
  • Sustainable business practice.

To use SDI Online, complete a one-time registration in Benefit Programs Online (BPO). After you have registered for and logged in to BPO, select SDI Online to continue your registration process. You will use your new BPO account to access SDI Online.

All SDI Online users must complete a one-time registration in Benefit Programs Online (BPO).

  • From the BPO login page, select Register to create an account. (To change the language of all pages to Spanish, select En español on the BPO login page.)
  • Accept the Terms and Conditions.
  • Provide a personal email address that is current and used only by you.
  • Set up a password between 8 and 20 characters. The password is case sensitive and must contain at least:
    • One uppercase letter.
    • One lowercase letter.
    • One number.
    • One special character from this list: !@#$%^&*( ).
  • Create the Security Profile with security questions and answers and a personal image and caption.
  • Once you submit your registration information, an email with a link will be sent to you. Select the unique link within 48 hours to complete your registration.

BPO registration is available 24 hours a day, 7 days a week.

After you have registered in BPO, you will need to log in to BPO and select SDI Online to continue your registration process. Visit SDI Online for hours of operation.

  • Select the appropriate customer type: Claimant, Physician/Practitioner, Physician/Practitioner Representative, Employer, or Voluntary Plan.
  • Complete the Security Check, and select Next.
  • On Terms and Conditions, select I Agree.
  • On the Account Verification Information, enter the personal information requested and select Next.
  • On the Personal Profile page, enter the information requested and select Submit.
  • An Account Setup Confirmation with your account number will appear.

After registering for an account, you will be directed to your SDI Online home page where you can file your claim. Once your claim is submitted, you will receive a receipt number.

For Disability Insurance claims, provide your receipt number to your physician/practitioner.

For Paid Family Leave care claims, provide your receipt number to your care recipient’s physician/practitioner.

Physicians/practitioners, physician/practitioner representatives, and employers will also receive receipt numbers for confirmation of certifications or forms submitted online. After your account is established, you can access BPO and SDI Online, 24 hours a day, 7 days a week.

Note: It may be necessary to send some documents via U.S. mail.

For more information, visit SDI Online Informational Tutorials and Videos.

Yes. You can use SDI Online to file PFL claims; however, it may be necessary to send some documents via U.S. mail.

You will receive a receipt number to provide to the physician/practitioner. If the receipt number is not provided, the physician/practitioner can use the following information to match your claim in SDI Online:

  • Your Social Security number
  • Your last name
  • Your date of birth

Yes. You can still file a paper Claim for Disability Insurance (DI) Benefits (DE 2501) or Claim for Paid Family Leave (PFL) Benefits (DE 2501F). These forms use special ink which allows data to be scanned, captured, and uploaded into SDI Online for processing. These Optical Character Recognition claim forms can be ordered on the Online Forms and Publications page or by calling DI at 1-800-480-3287 or 1-866-658-8846 (en español) or PFL at 1-877-238-4373 or 1-877-379-3819 (en español). All forms are available at no cost.

Orders of 25 or fewer can take one week for delivery and orders of 25 or more can take two to four weeks for delivery. You can also obtain a claim form from a physician/practitioner, employer, or by visiting an SDI office.

To avoid delays, complete the paper form as follows:

  • Use black ink only.
  • Type or write clearly within the boxes provided.
  • Fill out only Part A – Claimant’s Statement.
  • Provide all requested information.
  • Do not complete any portion of the DE 2501 Part B (for DI) or DE 2501F Part D (for PFL) – Physician/Practitioner’s Certificate.
  • Do not fax the form.
  • Mail the completed form to the EDD in the pre-addressed envelope provided.
  • Do not mail this form to the EDD if you have already submitted your claim online.

Forms submitted to the EDD must be in OCR format, if available, to expedite processing into SDI Online. The following seven forms are currently available in OCR format:

  • Claim for Disability Insurance (DI) Benefits (DE 2501) – English and Spanish
  • Claim for Paid Family Leave (PFL) Benefits (DE 2501F) – English and Spanish
  • Claim for Paid Family Leave (PFL) Benefits – New Mother (DE 2501FP) – English
  • Claim for Continued Disability Benefits (DE 2500A) – English and Spanish
  • Notice to Employer of Disability Claim Filed (DE 2503) – English
  • Request for Delivery Information (DE 2513) – English and Spanish
  • Physician/Practitioner’s Supplementary Certificate (DE 2525XX) – English

Yes. SDI Online uses Health Insurance Portability and Accountability Act (HIPAA) compliant communications through direct online interface and web-based forms. Your data is encrypted in transit and stored to ensure confidentiality.

If you are having trouble accessing SDI Online, follow these steps:

  1. Close all web browsers on your computer.
  2. Clear out all cookies and web browser cache data for each web browser on your computer. Depending on what version and browser you are using, the instructions can be different. Visit these links for instructions provided by different browser vendors:
    1. Internet Explorer Instructions
    2. Google Chrome Instructions
  3. Make sure that the time on your computer is set for the correct time zone, day of the week, and hour and minute. For instructions on how to synchronize your computer online, visit NIST Internet Time Service.
  4. Restart your computer.
  5. Try to log back in to SDI Online.

Yes. Visit SDI Online for self-help tools that are available 24 hours a day, 7 days a week.

SDI Online Tutorials and Videos are available to guide you through registration, filing a claim, form submission, and username/password recovery.

Tip sheets are also available to help you create an SDI Online account and file a claim:

Yes. Contact SDI by calling the following phone numbers:

Disability Insurance:

  • English: 1-800-480-3287
  • Spanish: 1-866-658-8846

California State Government employees only: 1-866-352-7675. TTY users dial the California Relay Service at 711.

Paid Family Leave:

  • English: 1-877-238-4373
  • Spanish: 1-877-379-2819
  • Cantonese: 1-866-692-5595
  • Vietnamese: 1-866-692-5596
  • Armenian: 1-866-627-1567
  • Punjabi: 1-866-627-1568
  • Tagalog: 1-866-627-1569

California State Government Employees only: 1-877-945-4747. TTY users dial the California Relay Service at 711.

Customers can also obtain information from the EDD website on the State Disability Insurance page or using Ask EDD.

The receipt number means you have successfully submitted your claim form online. Provide your receipt number to your physician/practitioner for DI claims or the care recipient’s treating physician/practitioner for care claims for them to submit the medical certification. You should make a note of your receipt number for future reference.

Most claims are processed within 14 days of receipt of properly completed forms. You can log in to your account to check the status of your DI claim at any time. For the status of your PFL claim, call 1-877-238-4373.

If the physician/practitioner is not using SDI Online, you must provide them with your receipt number. The physician/practitioner can submit a paper form with your receipt number to the EDD. The paper form is designed to match your SDI Online claim.

The option to file a paper form is still available. The paper Claim for Disability Insurance (DI) Benefits (DE 2501) and the Claim for Paid Family Leave (PFL) Benefits (DE 2501F), can be ordered through the Online Forms and Publications page. Forms can also be requested by calling the DI Automated Phone Information System or the PFL Automated Phone Information System.

All forms are available free of charge.

Orders of 25 or fewer can take one week for delivery and orders of 25 or more can take two to four weeks for delivery. You can also obtain a claim form from a physician/practitioner, employer, or by visiting an SDI office.

Note: If you file a PFL claim using the paper form, the physician/practitioner must also use the paper form.

There is a seven-day, non-payable waiting period for DI benefits. Benefits start on the eighth day. PFL does not have a waiting period. Most benefits are issued within two weeks after a properly completed claim is received.

No. This form cannot be copied or reproduced; only the original versions of the current form are accepted. If you submit a non-OCR copy of the claim form, the EDD will return the non-OCR form and include the current version with a letter telling you to complete and return the correct version of the form or to file a claim using SDI Online. You can order forms online at the Online Forms and Publications page or by calling the DI Automated Phone Information System or the PFL Automated Phone Information System. All forms are available free of charge.

Orders of 25 or fewer can take one week for delivery and orders of 25 or more can take two to four weeks for delivery. You can also obtain a claim form from a physician/practitioner, employer, or by visiting an SDI office.

Yes. If your claim is not in an automatic payment cycle, you will need to complete a Claim for Continued Disability Benefits (DE 2500A) form approximately every two weeks in order to receive continued claim payments.

The DE 2500A forms are provided only when necessary on individual claims and will be sent to you by the EDD. The DE 2500A form is not available to print online. If you have an account, you may submit your DE 2500A form online by logging in to Benefit Programs Online and accessing SDI Online. From your home page, select Inbox which will direct you to the Message Center to complete and submit the DE 2500A.

Any messages from the EDD regarding your claim will be sent to your SDI Online account or via paper mail, whichever method you chose during registration. If email was chosen, some information may still be sent through the U.S. Postal Service if a form is not available online.

Log in to Benefit Programs Online and then select SDI Online to access your account. On your home page, select the Inbox link which will direct you to the Message Center section to view messages about your claim or links to forms that need to be submitted.

Note: Not all forms are available online; it may be necessary to send some documents via U.S. mail.

Not all forms are available online; it may be necessary to send some documents via U.S. mail.

To reset your password:

  1. Log in to Benefit Programs Online.
  2. Select My Profile at the top of the page.
  3. Select Update Password to start the password update process.

A message confirming the change will be displayed at the top of the My Profile page, and a notification will be sent to your email confirming the change.

You may view the Update my Profile section of the Claimant Tutorial for step-by-step instructions.

If you do not remember the answers to your security questions, you may reset your password using Ask EDD:

  1. Select the category: Disability Insurance Benefits or Paid Family Leave.
  2. Select the sub-category: Benefit Programs Online.
  3. Select the topic: Password Reset and select Continue.
  4. Complete the requested information.
  5. In the Additional Information comment box, enter “Please reset my password.” and select Submit.

Please allow one business day for your SDI Online password to be reset. An additional business day may be required for requests received Friday through Sunday and on state holidays. Do not submit more than one request to reset your password.

To make sure your request is processed in a timely manner, the EDD will only respond to requests for a password reset.

The EDD will reset your password and send you an email with a link to access your account. You must take action within 48 hours of receiving the email or you will need to request a new password reset link.

You can also contact the EDD by calling 1-800-480-3287 or TTY 1-800-563-2441, 8 a.m. to 5 p.m. (Pacific Time), Monday through Friday, except state holidays. Employers and physicians/practitioners can call 1-855-342-3645.

If you received an E311, E313, or E318 error message, please check your California Driver License (CDL) or Identification (ID) card to make sure you are using your full legal name, correct date of birth, and correct CDL or ID number as it appears on these cards; and complete all required fields marked with a red asterisk.

If you continue to receive an E311, E313, or E318 error message, you may request assistance through Ask EDD:

  • Select the category: Disability Insurance Benefits or Paid Family Leave.
  • Select the sub-category: SDI Online.
  • Select the topic: I Received an Error Message, and select Continue.
  • Complete the information requested.
  • In the “Additional Information” section, indicate that you received the error message E311, E313, or E318 while registering an SDI Online account, then select Submit.

You may also request assistance by calling the EDD:

For DI, call 1-800-480-3287 and select your language option and then option 2 for the SDI Online Services Help Desk.

For PFL, call 1-877-238-4373 and select your language option and then option 2 for the SDI Online Services Help Desk.

Another option is to contact the EDD to have the Claim for Disability Insurance (DI) Benefits (DE 2501) or Claim for Paid Family Leave (PFL) Benefits (DE 2501F) form mailed to you by visiting Online Forms and Publications. You may also order paper forms by calling DI at 1-800-480-3287 and selecting option 1 for English and option 6 for claim form requests or PFL at 1-877-238-4373 and selecting option 1 for English and option 6 for claim form requests.