Paid Family Leave Automated Phone Information System

This information will help you use the State Disability Insurance (SDI) automated phone system. Before you dial our toll-free 800 numbers, please take time to review this information.

Special instructions or announcements may be played prior to the main menu. A brief description of menu items will then be provided.

For Paid Family Leave Claim and General Information:

  • English: 1-877-238-4373
  • Spanish: 1-877-379-3819
  • Cantonese: 1-866-692-5595
  • Vietnamese:  1-866-692-5596
  • Armenian: 1-866-627-1567
  • Punjabi: 1-866-627-1568
  • Tagalog: 1-866-627-1569

Note: SDI Online is only available in English and Spanish languages.

The Main Menu options are:

  • Press 1 for English
  • Press 2 for Spanish
  • Press 3 for Cantonese
  • Press 4 for Vietnamese
  • Press 5 for Armenian
  • Press 6 for Tagalog
  • Press 7 for Punjabi

If you know your selection, you may enter it at any time. While using the automated phone system you may:

  • Press 9 to return to a previous menu.
  • Press the star key (*) to repeat information.

Press 1 for benefit payments

The EDD requires both a completed application and medical certification to process a claim to care for a seriously ill family member. Please verify that your care recipient physician/practitioner’s medical certification was submitted with the claim to avoid delays.

For claims related to bonding with a new baby or a new child, a completed application is required, including proof of your relationship to the child with whom you wish to bond. Mothers who received pregnancy-related Disability Insurance benefits do not need to submit proof of relationship.

Please allow 14 days from the date of receipt for the EDD to process your properly completed claim.

  • Press 1 for Benefit Payment information.
  • Press 2 to request a copy of your payment history by mail through our voicemail.

Authorized benefit payments processed by 6 p.m. during regular business days will be made available by Bank of America on your EDD Debit Card by 8 a.m. the following morning, excluding bank holidays.

Press 2 for the SDI Online Help Desk

  • Press 1 for information on how to create an online account.
  • Press 2 for information on what is required to submit an online claim.
  • Press 3 if you have forgotten your password.
  • Press 4 if you are having trouble accessing the SDI Online system. You will be connected with a representative.

Press 3 for Paid Family Leave information
Please have your EDD Customer Account Number (EDDCAN) or Claim ID ready so we can provide faster customer service on your claim.

  • Press 1 for information on Paid Family Leave benefits eligibility.
  • Press 2 to file a claim.
  • Press 3 for appeals.
  • Press 4 for Family and Medical Leave Act and California Family Rights Act.
  • Press 5 for SDI contribution rates and tax information.

Press 4 for Voluntary Plans

  • For employer Voluntary Plan information, press 1.
  • For employee Voluntary Plan information press 2.
  • (Your pay stub or W-2 reflects “VDI” contributions instead of “CA-SDI” contributions.)

Press 5 for Elective Coverage for business owners or the self-employed

  • For Elective Coverage benefits, press 1.
  • For eligibility, press 2.
  • For requirements, press 3.
  • For benefit payment amount, press 4. 
  • For Elective Coverage premiums, press 5.
  • For filing a claim, press 6.

Press 6 to receive claim forms by mail

  • Press 1 for the Paid Family Leave initial claim form.
  • Press 2 for the Self Employed Elective Coverage information packet.

For information regarding the DI benefits, please hang up and dial 1-800-480-3287.

Mondays (all day) and weekdays between the hours of 10 a.m. and 3 p.m. are our busiest calling times. For faster service you can call outside of these hours.

Contact State Disability Insurance (SDI)