Enhancement to VOSGreeter – Text Messaging Functionality

Workforce Services Information Notice
WSIN20-59

Earlier this year, an enhancement was made to the CalJOBSSM VOSGreeter module that added the ability for visitors to enter (or update) a mobile phone number that can be used to call or text the visitor when they are ready to be seen by staff.

When a visitor enters a mobile phone number via a VOSGreeter Visitor Kiosk, staff will see a phone icon next to that visitor's name in the Office Check-In List. Staff can see the number the visitor indicated they would be available at during their visit by clicking on the phone icon. Staff can utilize the mobile phone number to call or text the visitor and let them know staff are ready to see them.

Please note, there are three things that must occur in order for texting functionality to work:

  1. The visitor must opt-in to receiving text messages from CalJOBS by sending “GO” to 74036 from a device that can receive text messages (cell phone or tablet).
  2. A staff member must be associated to the visit reason.
  3. The visitor’s phone number needs to be provided:
    • If the visitor has a CalJOBS account, VOSGreeter will display the phone number associated to the CalJOBS account. The visitor can change the phone number when checking in with VOSGreeter.
    • If the visitor does not have a CalJOBS account, the kiosk will ask for a phone number on the last page of the check-in process.

For additional information on set-up and usage of this functionality, please see the attached VOSGreeter Text Message Functionality Guide. For more information or if there are questions regarding the VOSGreeter text messaging functionality, please contact the CalJOBS Operations Unit at CalJOBSAdmin@EDD.CA.GOV or by calling 1-916-653-0202.

/s/ JAIME L. GUTIERREZ, Chief
Central Office Workforce Services Division

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