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Employment Development Department
Employment Development Department

Reopen an Unemployment Insurance Claim

En espaƱol

If you stop certifying for continued benefits, even for one week, your Unemployment Insurance (UI) claim becomes inactive. You must reopen your claim to resume requesting benefit payments.

You may reopen your claim any time during your 52-week benefit year for regular UI claims if you have not exhausted your benefits. If your benefit year has ended, you must file a new claim.

Important: Waiting to reopen or file a new claim can delay benefit payments.

How to Reopen a Claim

• Online

UI OnlineSM is the fastest and most convenient way to reopen your claim. You can reopen your claim 24 hours a day, 7 days a week following the steps below:

Step 1: Access your UI Online account.

Log in to Benefit Programs Online and select UI Online.

Step 2: Select Reopen Your Claim.

Select Reopen Your Claim from the Notifications section of your UI Online home page. This link will only appear if you need to reopen your claim.

Step 3: Answer all questions.

You will be asked a series of questions to help the Employment Development Department (EDD) determine your eligibility to receive UI benefits. If additional information is needed, a phone interview will be scheduled.

Step 4: Review and submit your answers.

After you have answered all the questions and have verified your answers, select Submit to reopen your claim.

If you successfully submitted your request, the Confirmation page will display. Print or save a copy for your records.

Step 5: Check your status.

Access your UI Online homepage to check the status of your request. If you successfully reopened your claim, you will be advised when to certify for benefits. If additional information is needed, a phone interview will be scheduled. The date and time will be sent by mail and will also appear in the Notifications section of your UI Online homepage. It may take up to 10 days to reopen your claim if it needs to be reviewed by an EDD representative.

• By Phone

Representatives are available at the following toll-free numbers, Monday through Friday, from 8 a.m. to 12 noon (Pacific time) except on state holidays.

English 1-800-300-5616 Mandarin 1-866-303-0706
Spanish 1-800-326-8937 Vietnamese 1-800-547-2058
Cantonese 1-800-547-3506 TTY 1-800-815-9387

• By Fax or Mail

Reopen your UI claim by accessing the paper Unemployment Insurance Application. For faster and secure processing, fax the completed application to the number listed on the form. If you decide to mail your application, use the address on the form and allow additional time for processing.

What to Expect After You Reopen Your Claim

You will receive important information about your claim by mail. Be sure to read and respond to all requests to avoid payment delays.

You will also receive a separate mailing with a Continued Claim Form, DE 4581. You must submit this form every two weeks to request your benefit payments. This process, known as certifying for benefits, provides the EDD with information to determine your eligibility.

You may certify for benefits online, by mail, or by phone. (Allow at least 10 days for processing if certifying by mail.)

Important: If you have opted out of receiving the paper Continued Claim Form, DE 4581, you will not receive a paper form in the mail. Instead, you will receive an email notification when it’s time to submit your certifications through UI Online.

Resources

For more information visit the following web pages:

Video: UI Online: Reopen Your Claim 

FAQ - Eligibility: Frequently asked questions about the UI eligibility requirements.
Contact UI: Still need help? Contact us online, by mail, or by phone.