Understanding Why a Continued Claim Form Was Returned

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The Employment Development Department (EDD) is unable to process your request for benefit payments if you submit a Continued Claim Form (DE 4581) by mail that is incomplete, unsigned, damaged, or if you have answered both “yes” and “no” to a question.

When this occurs, the EDD will send you a duplicate (reissued) form to complete and return as soon as possible. The reissued form will indicate the reason why your certification could not be accepted. For faster processing, certify through UI OnlineSM or EDD Tele-CertSM.

To avoid payment delays caused by common errors:

  • Submit your certifications online or by phone;
  • Review Understanding the Continued Claim Form Certification Questions to help you properly answer each question;
  • Provide complete wage and employer information if you worked or earned any money during the weeks you’re requesting benefits; and,
  • Sign your form.

If you make a mistake on the paper form, you must request a replacement by Contacting UI or through Ask EDD as indicated below:

  • Category: Unemployment Insurance Benefits
  • Sub-Category: Certify for Continued Benefits
  • Topic: Need Replacement Claim Form

Duplicate Continued Claim Form Messages

Continued Claim Form Message Explanation What You Need to Do
THIS IS A DUPLICATE CLAIM FORM. ON YOUR ORIGINAL FORM, ONE OR MORE ANSWERS WERE INCOMPLETE OR MARKED BOTH YES AND NO. The EDD’s scanners could not identify which yes or no box was marked or you answered both “yes” and “no” to a question.

Complete the entire form by answering all questions using black or blue ink.

Be sure to sign your name next to the “X” on the signature line and return the form by the due date indicated.
THIS IS A DUPLICATE CLAIM FORM. ON YOUR ORIGINAL CLAIM FORM, THE WAGES (6A) AND/OR EMPLOYER INFORMATION (6B) WAS EITHER INCORRECT OR INCOMPLETE You answered “yes” to question 6 and did not provide your gross wages and/or last employer information.

Complete the entire form by answering all questions using black or blue ink.
Provide your gross wages, number of hours worked and complete employer information for each week worked.

Be sure to sign your name next to the “X” on the signature line and return the form by the due date indicated.
THIS IS A DUPLICATE CLAIM FORM. ON YOUR ORIGINAL FORM, THE WAGES (6A) AND/OR DATES WORKED (6B) WAS INCOMPLETE OR DID NOT CORRESPOND WITH THE WEEKS SPECIFIED. You answered “yes” to question 6 and did not provide your gross wages and/or the date you last worked in section 6b, or the date entered was not within the week(s) displayed on the claim form.

Complete the entire form by answering all questions using black or blue ink.
Provide your gross wages, total number of hours worked, and complete employer information for each week that you worked.

Be sure to sign your name next to the “X” on the signature line and return the form by the due date indicated.
THIS IS A DUPLICATE CLAIM FORM. ON YOUR ORIGINAL FORM, THE TOTAL HOURS WORKED (6B) WAS INCOMPLETE OR INCORRECT. THE "TOTAL HOURS WORKED" EACH WEEK IS REQUIRED REGARDLESS HOW YOU ARE PAID. You answered Yes to question 6 and did not provide the total hours worked in section 6b.

Complete the entire form by answering all questions using black or blue ink.
Provide your gross wages, total number of hours worked, and complete employer information for each week worked.

Be sure to sign your name next to the “X” on the signature line and return the form by the due date indicated.
THIS IS A DUPLICATE CLAIM FORM. ON YOUR ORIGINAL FORM, IT IS UNCLEAR WHO YOUR LAST EMPLOYER WAS FOR THESE WEEKS. You answered “yes” to question 6 and entered information in section 6b. However, the EDD could not determine who your last employer was for that week(s).

Complete the entire form by answering all questions using black or blue ink.
Provide your gross wages, total number of hours worked, and complete employer information for each week worked.

Be sure to sign your name next to the “X” on the signature line and return the form by the due date indicated.
THIS IS A DUPLICATE CLAIM FORM. ON YOUR ORIGINAL FORM, THE REASON NO LONGER WORKING (6B) WAS INCOMPLETE. You answered Yes to question 6 and did not provide the reason you were no longer working.

Complete the entire form by answering all questions using black or blue ink.
Provide your gross wages, total number of hours worked, and complete employer information for each week worked. You must also provide the reason you are no longer working for the employer. If you are still working for the employer, indicate, “still working.”

Be sure to sign your name next to the “X” on the signature line and return the form by the due date indicated.
THIS IS A DUPLICATE FORM. YOUR ORIGINAL FORM WAS NOT SIGNED. You did not sign the form or the EDD’s scanners did not detect a signature on the signature line.

Complete the entire form by answering all questions using black or blue ink.

Be sure to sign your name next to the “X” on the signature line and return the form by the due date indicated.
THIS IS A DUPLICATE CLAIM FORM. YOUR ORIGINAL FORM WAS MAILED BEFORE THE LAST WEEK HAD ENDED.

You mailed your paper Continued Claim Form early.

The week must be over before you can certify that you met all UI eligibility requirements.

Complete the entire form by answering all questions using black or blue ink.

Be sure to sign your name next to the “X” on the signature line and return the form by the due date indicated.
YOUR ORIGINAL CLAIM FORM FOR THE WEEK(S) ENDING MM/DD/YY WAS INCOMPLETE OR INCORRECT. THE DUPLICATE FORM WAS ALSO INCOMPLETE OR INCORRECT. Your original and duplicate claim forms could not be processed for one of the reasons described in the messages listed above.

To avoid further delays, Contact UI by phone for assistance.
You may also submit your form through UI Online or EDD Tele-Cert.