COVID-19: Contact Us

En español

We’re here to support you during COVID-19. Contact us using one of the following methods.

Important: UI OnlineSM is still the fastest way to file your Unemployment Insurance (UI) claim. Once you log in, you can also ask questions about your claim by selecting Contact Us at the top of your homepage.

Note: If you are getting a phone call from the EDD, your caller ID may show “St of CA EDD” or the UI Customer Service number 1-800-300-5616.

For Disability Insurance or Paid Family Leave claims, or tax information, visit Contact E. D. D. .

UI Customer Service

Get help with filing a claim by phone, getting payment information, general UI questions, and technical help with registration, password resets, EDD Customer Account Numbers, and how to use UI Online.

Hours: 8 a.m. to 8:00 p.m. (Pacific time), seven days a week except state holidays.

Phone Numbers

  • English and Spanish: 1-800-300-5616
  • Cantonese: 1-800-547-3506
  • Mandarin: 1-866-303-0706
  • Vietnamese: 1-800-547-2058
  • California Relay Service (711): Provide the UI number (1-800-300-5616) to the operator
  • TTY: 1-800-815-9387

UI Automated Self-Service Line

Get information on how to file a new claim or reopen an existing claim and your last payment issued. You can also certify for benefits using E. D. D. Tele-CertSM, request copies of your 1099G tax information, and find your local America’s Job Center of CaliforniaSM.

Hours: 24 hours per day, seven days per week

Phone Numbers

  • English: 1-866-333-4606
  • Spanish: 1-866-333-4606