Understanding Pandemic Unemployment Assistance

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COVID-19 FAQs

Get answers to frequently asked questions (FAQs) about the Pandemic Unemployment Assistance (PUA) program. We encourage you to quickly and easily apply for benefits online.

Eligibility

You may qualify for PUA benefits if you are unemployed, partially unemployed, unable to work, or unavailable to work due to a COVID-19-related reason and you meet one of the following:

  • You are a business owner, self-employed worker, independent contractor, or gig worker and are not participating in the UI Elective Coverage program. You will be able to indicate if you have no employment wages (for example, you did not receive a W-2), to apply for the PUA program (which cannot be used for any other purpose). However, you can file a regular Unemployment Insurance (UI) claim if you believe you were misclassified and have wages from an employer.
  • You don’t have sufficient work history. This generally means you don’t have enough wages reported as an employee during the last 18 months for a regular UI claim. This could be the case if you are self-employed or an independent contractor, or if you are an employee with insufficient earnings. To qualify for PUA based on insufficient work history, you must have been recently employed, which could be satisfied if you had an offer to start working on a specific date but were unable to start due to a COVID-19-related reason.

COVID-19 related reasons for being out of work include the following:

  • You have been diagnosed with COVID-19 or are experiencing symptoms of COVID-19 and are seeking a medical diagnosis.
  • You are unable to work because a health care provider advised you to self-quarantine due to concerns related to COVID-19.
  • A member of your household has been diagnosed with COVID-19.
  • You are providing care for a family member or a member of your household who has been diagnosed with COVID-19.
  • A child or other person in the household for whom you have primary caregiving responsibility is unable to attend school or another facility that is closed as a direct result of the COVID-19 and the school or facility care is required for you to work.
  • You became the breadwinner or major support for a household because the head of the household has died as a direct result of COVID-19.
  • You have to quit your job as a direct result of COVID-19.
  • Your place of employment is closed as a direct result of COVID-19.
  • You were scheduled to start a job that is now unavailable as a direct result of the COVID-19 public health emergency.
  • You are unable to reach the place of employment as a direct result of the COVID-19 public health emergency.
  • If you work as an independent contractor with reportable income, you may also qualify for PUA benefits if you are unemployed, partially employed, or unable or unavailable to work because the COVID-19 public health emergency has severely limited your ability to continue performing your customary work activities, and has thereby forced you to stop working.

UI Online is the EDD’s application portal for both regular UI and PUA claims.  All applicants will be asked the same basic questions, including about employment history and earnings information, along with some new questions needed to determine PUA eligibility. Based on your responses as well as wage information reported to the EDD, the EDD will determine if your claim is processed as a regular UI claim or a PUA claim.

You may be eligible for more than the minimum weekly benefit amount of $167 if your annual income for 2019 that you report on your PUA application meets a minimum threshold. You will be required to substantiate that income if requested by the EDD. If you earned at or below this amount you will remain at $167 per week. If you are entitled to more than the minimum, that higher amount will also apply retroactively to any weeks of the minimum $167 per week in PUA benefits that you receive.

For more information about payment increases, refer to Benefit Payments.

Federal assistance, which created the PUA program, requires that an individual may only receive PUA benefits if they are not eligible for regular or extended UI benefits or Pandemic Emergency Unemployment Compensation (PEUC) benefits. This includes individuals who have exhausted all rights to such benefits, self-employed individuals, independent contractors, or those who have insufficient work history.

Generally, if you have enough employee earnings (e.g., W-2 wages) that have been reported to EDD by an employer, you would be eligible for regular UI benefits (plus any additional or extended UI benefits). Because the existence of sufficient employee wages would make you eligible for regular UI, under federal law, you would not be eligible for PUA.

But if your earnings as an employee are minimal, you will likely not qualify for UI, which means you would then be eligible for PUA if you have a COVID-19 reason for being unemployed.

No, if EDD has wages reported from an employer over the last 18 months that would qualify you for a regular UI claim, then the EDD is required by law to proceed with a regular UI claim for you.

You may be eligible to receive federal Pandemic Unemployment Assistance (PUA) benefits. The PUA program helps individuals who are not eligible for regular state UI benefits and who are unemployed, partially unemployed, unable to work, or unavailable to work as a direct result of a COVID-19 related reason.  This includes individuals who cannot collect regular UI benefits because they are serving penalty weeks or were found ineligible for benefits due to certain legal reasons.

For example, you may be eligible for PUA benefits if your unemployment is directly related to COVID-19, and you are ineligible for traditional UI benefits because you are serving penalty weeks or because you quit or were fired from a previous job.

Yes, PUA benefits are available if you work part-time and are unemployed, partially unemployed, or unable to work because of a COVID-19-related reason. Based on your past earnings, you may qualify for Unemployment Insurance (UI) benefits. Apply for UI and we will let you know if you qualify for UI or for PUA.

If you were scheduled to start or return to a summer job, but the job offer was cancelled due to COVID-19, you may be eligible for PUA. But, if you are not able to search for or get a job due to COVID-19, you do not qualify for PUA unless you are unemployed due to another COVID-19-related reason.

Per Executive Order N-50-20, you cannot collect both regular Unemployment Insurance (UI) and PUA benefits for the exact same time period. PUA is a federal program for people who do not qualify for regular UI benefits or federal or state extended benefits.

Income Documentation and Proof

If you reported $17,368 or more as your annual income for 2019 on your application for benefits, the weekly benefit amount on your PUA claim would have increased. You are required to prove that income. You must respond immediately to the request for documentation or your PUA weekly benefit amount could be reduced to $167. You must repay the difference for any weeks you were paid at the higher rate.

If you received an email to submit income documents through UI OnlineSM, and you do not have any, select No to the question, “Do You Have Documents to Upload?”

If you received a notice in the mail, write “No income documents for 2019” above the signature line before you sign, date, and mail the form back to us.

Once we receive your response, we will review your claim and make a decision about your benefit amount. If there are any changes to your existing PUA weekly benefit amount, we will send you more information.

If your income documents do not support the higher PUA weekly benefit amount, then it will be reduced as low as $167.00. You must repay the difference between your current weekly benefit amount and the lower weekly benefit amount for each week you were paid benefits.

To prove your net income amount, send a letter with any documentation you have to explain the mistake.

No. The US Department of Labor requires documentation to show net income from self-employment. IRS Form 1099-MISC provides the gross payment made to you by the payer, not your net income after business expenses are deducted.

Application Process

Minimum weekly payments are $167. You may be eligible for higher payments based on your total income for 2019. For information about payments, increases, reporting wages, and the date of your claim, refer to Benefit Payments.

You can file a PUA claim through UI OnlineSM, just as you would for regular Unemployment Insurance (UI) benefits.

Make sure you:

  • Enter your Social Security number and date of birth correctly.
  • Use the name you would enter for a Social Security card or driver license. We compare the information you give on your application to the DMV and the Social Security Administration. If it doesn’t match, your claim will go through a manual identity verification process which takes extra time to confirm who you are.
  • Do not answer “None of these apply” when asked why you are unemployed. You must meet a specific COVID-related reason for your unemployment or reduced hours before we can pay benefits. There are several reasons to choose from, including if your place of business has closed because of COVID-19 or the pandemic has severely limited your ability to perform your usual work.

When you apply for PUA, you will be asked for your total income received in calendar year 2019. The income you report may be used to increase your PUA weekly benefit amount from the minimum amount of $167 up to $450, based on your income. If you are self-employed or an independent contractor, the law requires that the EDD look at your net income, total after taxes, to determine your PUA weekly benefit amount.

No, you do not need to submit any documents to the EDD with your PUA application. You will enter your total income for the 2019 Calendar Year on the application. Initially, this will be used to pay the minimum benefits of $167 per week. If the income information you provide indicates that you meet an annual earnings threshold of $17,368 or more, the EDD will work as quickly as possible to verify your income using other resources available to the Department in order to increase your PUA weekly benefit amount. If additional information is needed, the EDD will contact you.

The EDD will inform you of the documents you can submit.  In general, you may submit items such as an annual tax return, 1099 forms, W-2s, pay stubs, or other documents that show your income.

There are several COVID-19 related reasons that may apply to this situation under the PUA program, but the most likely one is that your place of employment is closed as a direct result of the COVID-19 public health emergency. This reason applies when a business is shut down due to an emergency declaration or due to necessary social distancing protocols, such as a shelter-in-place or stay-home order, where the unemployment of individuals who worked in the business would be considered a direct result of COVID-19. This would also apply if the business is open or partially re-opened, but your position is not needed due to COVID-19 limitations on the business.

Another reason that may apply to you, depending on your circumstances, is that you are unable to reach the place of employment because of a quarantine imposed as a direct result of the COVID-19 public health emergency. This would apply if you can’t reach your workplace because of a state or municipal order restricting travel that was instituted to combat the spread of COVID-19, such as a shelter-in-place or stay-home order. Select the reason that best fits your situation, as the PUA program requires you to self-certify that you fall into one or more of these categories under penalty of perjury. If you already certified based on another reason and are receiving benefits, you do not need to re-submit the form to certify using a different reason for being unemployed due to COVID-19. These are just examples, they are not requirements.

Claims

If you received an award notice that shows $0 in wages, you may still qualify for benefits. Visit COVID-19: Unemployment Claims for next steps with your claim.

When you certify for benefits, report your gross (total) earnings. How you report your income is different for 1099 wages (self-employment income) and W-2 wages:

  • 1099 wages: If you are a self-employed worker, independent contractor, or business owner, report your income in the weeks you actually received payment, no matter when you performed the service. If you performed services, but didn’t receive income that week, then you do not need to report any income for that week.
  • W-2 wages: If you are not self-employed, report your income for the week you worked, not when you were paid.

Once reported, we will deduct part of the gross income from your weekly PUA payments. The first $25 or 25 percent of your income (whatever is larger) will not be deducted.

For example, if you earned $75 in a week, we will deduct $50 from your weekly payment because the first $25 does not apply. If you earned $400 in a week, we will deduct $300 from your weekly payment because the first $100 (25 percent) does not apply.

No, sales tax is not considered income and does not need to be reported to the EDD.

Penalty Weeks

If you intentionally give false information or withhold information to receive benefits, we will assess a false statement disqualification. You may have to serve penalty weeks where you cannot receive regular UI benefits during this time.

If you became unemployed or partially unemployed on or after January 27, 2020, have an active UI claim, and are serving penalty weeks after February 2, 2020, the EDD has begun a PUA claim for you because you were ineligible for regular UI during that time period and may be eligible for PUA. You should not reapply for regular UI or apply for PUA. The benefits of filing this claim for you is that you may be eligible to receive PUA benefits during these difficult economic times where you otherwise would not receive benefits on your regular UI claim.

If you are in this situation, you will be mailed a Notice of Pandemic Unemployment Assistance Award, with more information about the PUA program and how to receive these benefits, and a separate Pandemic Unemployment Assistance Self-Certification form. You should look out for these two different documents in the mail. On the self-certification form, you must indicate whether you were unemployed, partially unemployed, unable to work, or unavailable to work due to a COVID-19 related reason.

To receive benefits on the PUA claim, you must return the Pandemic Unemployment Assistance Self-Certification within 10 days of the date the form was mailed to you.

If you are found eligible for PUA, you may receive PUA benefits dating back to the weeks after February 2, 2020 when you were disqualified from receiving your regular UI benefits, as long as your unemployment during that time period was due to COVID-19. All payments required to be paid by the claimant, including UI overpayments and penalties associated with UI overpayments, still need to be paid but will not be taken out of PUA benefits. If your UI overpayments were deducted from PUA benefits, the EDD is correcting this and you will be credited for the overpayments that were taken from your PUA benefits. However, if you have an outstanding overpayment on a prior Disaster Unemployment Assistance (DUA) claim, your PUA payments will be reduced by 50 percent as necessary to repay the DUA overpayment.

Note: If you are unemployed due to COVID-19 and have not applied for UI benefits but know you are required to serve penalty weeks, follow the normal benefits application process through UI Online and complete the PUA self-certification, which is part of the UI Online claim filing application.

If you do not want to receive benefits on a PUA claim, you can contact the EDD to reopen your regular UI claim and discontinue your PUA claim. You can do this by writing on one of the notices you receive from EDD that you want to discontinue the PUA claim and mailing it to the address on the notice. The EDD will follow up with you if more information is needed. If you do this, you will be required to finish serving your penalty weeks before receiving any UI. In addition, please be aware that if you did not return the Pandemic Unemployment Assistance Self-Certification form to the EDD, attesting that you are unemployed due to a COVID-19 reason, then you will not be eligible to receive PUA benefits and will automatically be returned to your regular UI claim where you will have to finish serving your penalty weeks before you receive any benefits on your regular UI claim.

Yes, if you completed serving a false statement penalty disqualification on your regular UI claim during the time period from February 2, 2020 to May 13, 2020, you are potentially eligible to receive a retroactive payment of benefits under the PUA program. You may receive PUA benefits dating back to the weeks after February 2, 2020 when you were serving your regular UI penalty weeks, as long as you were unemployed, partially unemployed, unable to work, or unavailable to work due to a COVID-19 related reason during that time period. If you have an outstanding overpayment on a prior Disaster Unemployment Assistance (DUA) claim, your PUA retroactive payment amount will be reduced by 50 percent as necessary to repay the DUA overpayment.

The EDD will mail you a PUA Retroactive Payment Option and Self-Certification form describing how to receive a retroactive PUA payment for the weeks when you served your UI penalty between February 2 to May 13. Any full weeks of penalty service will remain credited to you on your UI claim. In order to receive the retroactive PUA payment, you must return the PUA Retroactive Payment Option and Self-Certification form to the EDD, attesting that you were unemployed due to a COVID-19 reason. Other than this retroactive PUA payment, you will continue to receive benefits on your regular UI claim.

If you were not unemployed due to a COVID-19 related reason permitted under the federal PUA program requirements while you were serving your penalty weeks, then you will not qualify for a retroactive PUA payment.

The EDD has provided information and notices about potential eligibility for PUA benefits to individuals who became unemployed on or after January 27, 2020 (the date that PUA benefits first became available under federal law), but who were disqualified from receiving regular UI benefits because they were serving out a UI penalty. Due to the date these individuals became unemployed, they are more likely to have been unemployed because of one of the COVID-19-related reasons, and are potentially eligible for PUA benefits.

No, the penalty weeks remain on the regular UI claim and are only temporarily suspended while you are collecting PUA benefits. Once your PUA benefits are exhausted or you are no longer unemployed for a COVID-19 reason, and you remain unemployed or partially unemployed, depending on your situation you may be returned to your regular UI claim, you may be eligible to file a new regular UI claim, or you may be eligible to file a Pandemic Emergency Unemployment Compensation extension, where you will have to finish serving your penalty weeks before you receive any benefits.

Even people who have paid back all of their overpayments and paid any penalties owed may have penalty weeks remaining that make them ineligible for UI for a period of time of up to three years. PUA is available for not only the self-employed and independent contractors but also for other individuals who are ineligible for UI. Those serving penalty weeks fall into that category.