FAQs - UI Online
UI Online is a fast, convenient, and secure way for Unemployment Insurance customers to access claim information, certify for benefits,* report work and wages, view detailed payment information, and manage their claims 24 hours a day, 7 days a week.
*Customers on Partial or Work Sharing claims are unable to certify for benefits or reopen an existing claim using UI Online at this time, but can access all other features of the system.
Only customers who have an existing Unemployment Insurance claim and Employment Development Department Customer Account Number can register for UI Online.
Yes. For added convenience, UI Online Mobile is available for smartphone and tablet users.
Computers are available free of charge at your local America’s Job Center of California throughout the state and at public libraries. If you don’t already have your own personal email account, you will need to create one. It’s quick and easy and there are many free options available.
You will need to have the following information:
- First and last name as provided to the Employment Development Department
- Date of birth
- Personal, non-shared, email address
- Social Security number
- EDD Customer Account Number
All Unemployment Insurance customers who file a new claim or reopen an existing claim will automatically receive their Employment Development Department (EDD) Customer Account Number (DE 5614) letter within 10 business days of filing or reopening a claim.
If you have lost, misplaced, or never received your EDD Customer Account Number, contact the EDD:
- Online: Go to Ask EDD and select the category Unemployment Insurance Benefits, the sub category UI Online, and the topic EDD Customer Account Number. Select Continue at the bottom of the page to begin the process of submitting your message.
- By Phone: Call 1-800-300-5616 from 8 a.m. to 12 noon (Pacific time), Monday through Friday, except on state holidays.
The EDD Customer Account Number is a unique, ten-digit account number assigned by the Employment Development Department . Currently, this number is used on certain written correspondence and to register for UI Online. It does not replace your Social Security number.
Benefit Programs Online is a secure portal for Employment Development Department customers to access SDI Online and UI Online using a single login.
You must have a Benefit Programs Online account, an active UI claim, and received your Employment Development Department Customer Account Number in order to register for a UI Online account.
Certify for Benefits
Log in to Benefit Programs Online and select UI Online to get started. Then select Certify for Benefits from the main menu. Most customers certify for continuing benefits two weeks at a time. If you have multiple weeks that need to be certified, you’ll start with the oldest week first. You can only certify for two weeks at a time regardless of the number of weeks available. You must answer all of the certification questions. They are the same questions as on the paper Continued Claim Form (DE 4581).
After you have provided a response to all questions, you will receive a confirmation number to indicate that your certification was properly submitted. You should keep a record of your confirmation number. For more information, visit Certify for Benefits with UI Online.
In the Notifications section on the UI Online homepage, a message will state that week(s) are available to certify. If there are no weeks to certify, you will receive a notification to check back at a later date.
Yes, they are the same. However, you may be asked some clarifying questions with UI Online. This will provide additional information to the Employment Development Department and will help expedite the processing of your certification.
From the UI Online homepage, select Certify for Benefits. When certifying for benefits, respond, “Yes” to question six, “Did you work or earn any money, whether you were paid or not?” The system will prompt you to provide additional information about your earnings. For more information about reporting work and wages visit the Understanding the Continued Claim Certification Questions page.
As soon as you begin working, be sure to notify the Employment Development Department on your weekly certification in the week in which you worked. Do not wait until you receive your first paycheck to report wages. Wages must be reported for the week they were earned, not when paid.
- When certifying for benefits, can I save my information and complete the certification process at a later time?
No. UI Online does not have a “save draft” feature when certifying for benefits. You should gather all of your information, including wages, if you worked during the certification period before you certify for benefits.
Yes. Before your certification is complete, you will be able to review your answers on the summary screen and make changes as necessary.
Yes. You will also have an option to print your confirmation page.
Yes. Access the Claim History screen from the main menu. Once you’ve located the desired week, select Certification to view your responses to the certification questions.
Yes. After you submit your certification and receive a confirmation number, you can make changes by sending a question through the Contact Us page in your UI Online account. Select the category Certify for Continued Benefits and the topic Made a Mistake on Continued Benefits Certification. Be sure to specify the affected week(s) and provide a brief description of what happened along with the correct information.
No. The method in which you receive payments will not change. With UI Online, you can access detailed payment information for all payments made. As an added convenience, you can set an alert to be notified whenever the Employment Development Department deposits funds to your EDD Debit Card. Contact the Bank of America online at the Bank of America EDD Debit Card website or call the number on the back of your card.
Log in to Benefit Programs Online and select UI Online. Then select Payment Activity from the UI Online main menu.
To view detailed payment information, including how the payment was calculated wages, overpayments, and voluntary federal tax withholding amounts, select the Payment Activity link from the main menu then select Details for the desired week. If the Details link is not available for a specific week, no payment was made for that week. This can be a result of excessive earnings, a disqualification, or another eligibility issue.
Contact Information and Personal Preferences
First select Personal Profile from the main menu, then select Contact Information.
Log in to Benefit Programs Online and select UI Online. Then select Personal Profile from the menu and select Personal Preferences. You can set a preference for both your spoken and written languages in either English or Spanish.
Log in to Benefit Programs Online and select UI Online. Then select Personal Profile from the menu and select Personal Preferences. In Correspondence Method, select E-mail from the drop-down menu. However, only certain Employment Development Department (EDD) correspondence can be sent electronically. In some cases, the EDD is required to mail correspondence to you.
Log in to Benefit Programs Online and select UI Online. Then select Personal Profile from the menu and select Personal Preferences. You can set a preference to certify for benefits only online or by phone. If you select this option, the paper Continued Claim Form (DE 4581) will not be mailed to you.
Note: It may be necessary to send some documents via US mail.
Reopen an Existing Claim to Resume Claiming Benefits
Note: Customers on Partial or Work Sharing claims are unable to reopen a claim using UI Online at this time but can access many of the other features of UI Online.
Appointments (In-Person Appointments and Phone Interviews)
All appointments appear on your UI Online homepage in the Appointments section. If you do not have any appointments, this section will not show on your homepage.
No. In-person appointments such as Reemployment and Eligibility Assessment appointments cannot be rescheduled. Failure to report to an in-person appointment may affect your eligibility to collect benefits.
Yes. However, changing your appointment to a later date could further delay the processing of your claim. To change a phone interview appointment, select Reschedule in the Appointments section of your UI Online homepage and follow the instructions. You will not be able to reschedule same-day appointments.
Obtain Form 1099G Information
Log in to Benefit Programs Online and select UI Online to get started. Then select Form 1099G from the main menu.
Information is available for up to five years. However, Form 1099G information will only appear in a tax year when you received Unemployment Insurance, Disability Insurance, or Paid Family Leave payments. For more information, check out the Form 1099G FAQs.
Customer Support and Online Help
A variety of online tools are available to assist customers with UI Online. They include fact sheets, instructional videos, and FAQs. Help text is available within UI Online by accessing the question mark (?) icon or selecting the Help link located in the upper right-hand corner of each screen.
Contact the Employment Development Department online using UI Online. You can also speak to a representative by calling 1-800-300-5616 from 8 a.m. to 12 noon (Pacific time), Monday through Friday, except on state holidays.
Error Messages and Technical Issues
You can contact the Employment Development Department by calling 1-800-300-5616, from 8 a.m. to 12 noon (Pacific time), Monday through Friday, except on state holidays. Let the representative know you need technical support for UI Online.
If you received an error message, check all the entered information for accuracy, including your full name, date of birth, etc. Be sure to complete all the required fields marked with a red asterisk (*). You should also close the browser and try again. In some cases, the error message may display an error code number and instructions on how to contact the EDD.
You can also submit a question by using Ask EDD and selecting the category Unemployment Insurance and the subcategory UI Online, and the topic I Received an Error Message. Be sure to provide the error code number from the message so that they can better assist you.
To protect the security of your account, UI Online will automatically time out after 30 minutes of inactivity. However, five minutes before your session is scheduled to end, you will receive an automatic warning message. The message will read: “Your current session with UI Online is about to expire. Select Yes to continue using UI Online. Select No to end your session, any unsaved data will be lost.” To avoid the timeout warning, select a button or link at least every 25 minutes.
Yes. You must disable pop-up blockers to access features of UI Online.