Respond to Your Request for Address Verification

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If we have a question about your mailing address, we will contact you using the email you provided with your Benefit Programs Online (BPO) account. The email will be sent from noreply.verification@edd.ca.gov. You will also receive an email instructing you to check your UI OnlineSM inbox or you may also receive a text message.

You must complete this process within 10 days or your claim may be disqualified.

How to Verify Your Address

To upload documents that verify your address:

  1. Select the unique link in your email.
  2. Create an account using your BPO email address and EDD Customer Account Number.
  3. Upload at least one of the acceptable documents listed below.

Once you have uploaded the documents, you will receive a confirmation email with a receipt number. Save this number for your records.

Important: Your EDD Customer Account Number is automatically mailed to new customers within 10 days of filing a claim. If you have lost your EDD Customer Account Number, call us at 1-800-300-5616 from 8 a.m. to 8 p.m. (Pacific time), seven days a week, except on state holidays.

Acceptable Documents

Upload at least one of the following:

  • Utility bill (electricity, gas, garbage, water, or sewer), cable TV bill, phone bill, or property tax bill
  • Bank or mortgage statement
  • Current and complete rental or lease agreement
  • Registration verification as a renter or authorized user of a PO Box or a private mailbox

Penalties

If we do not receive your address verification documents within 10 days, you may:

  • Be disqualified from receiving unemployment benefits.
  • Be required to repay any benefits you were not entitled to.
  • Have to pay additional penalties as required by law.

If you disagree, you have the right to file an appeal.